Hotel Operations Director

1 mese fa


Milano, Lombardia, Italia Starhotels A tempo pieno
Hotel Manager Job Description

As a Hotel Manager at Starhotels, you will be responsible for leading the daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.

Key Responsibilities:
  • Support the General Manager in driving the team and daily operations to provide a memorable customer experience and achieve targets.
  • Address customer concerns and foster a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate service delivery of operational departments to meet and exceed guest expectations.
  • Ensure costs are controlled throughout operational departments and results are analyzed regularly to identify opportunities and drive efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain an environment for sharing guidance, feedback, and seeking inputs to improve staff and customer experience.
Requirements:
  • A unique personality and passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and strong sense of responsibility.
Language Requirements:
  • Italian - fluently.
  • English - fluently.
  • Additional languages are a plus.
Benefits:
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.
Career Advancement Opportunities:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be part of an ambitious, caring organization.


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