Service Coordinator

2 settimane fa


Trezzano sul Naviglio, Lombardia, Italia Trane Technologies A tempo pieno

Service Coordinator Job Description

We are seeking a skilled Service Coordinator to join our team at Trane Technologies. As a Service Coordinator, you will be responsible for planning, coordinating, and controlling activities of operational resources, specifically our Service Technicians. Your primary goal will be to coordinate the execution of service maintenance agreements and repair work, ensuring timely completion within financial standards.

Key Responsibilities:

  • Coordinate service resources, dispatch, and assign team members to projects.
  • Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
  • Interact and communicate with Project Managers and HVAC Service Technician Supervisors to assign/dispatch HVAC Technicians, subcontractors, and Controls Technicians.
  • Coordinate operations interaction with the Parts Department and Acquisition, as necessary.
  • Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
  • Generate work orders, review project paperwork, forward project paperwork to Project Administrators, and generate various reports.

Requirements:

  • High School Diploma
  • Excellent Customer Service skills
  • Organized with the ability to multi-task and prioritize daily interruptions
  • Detailed oriented and enjoy working in a fast-paced environment
  • Proactive and problem-solving approach
  • Accountability and ownership
  • Flexibility to work overtime, as required
  • Knowledge of Word, Excel, Outlook, and Windows
  • English - minimum A2 (basic level)

What We Offer:

  • Competitive compensation package
  • Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development
  • Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry experts
  • Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program
  • Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage
  • Meal vouchers: Receive meal vouchers to enhance your work-life balance
  • Hybrid work arrangement

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


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