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Technical Support Specialist
2 mesi fa
About the Role
We are seeking a skilled Technical Customer Support professional to join our team at OSR Enterprises AG. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers, ensuring their satisfaction and loyalty.
Key Responsibilities
• Provide technical assistance to customers via phone, email, and other communication channels
• Troubleshoot and resolve technical issues related to our products and services
• Collaborate with cross-functional teams to identify and address customer pain points
• Develop and maintain technical documentation and knowledge base articles
Requirements
• Bachelor's degree in Computer Science or a related field
• 3+ years of experience in a customer-facing technical role
• Strong knowledge of C/C++, Java, or similar programming languages
• Familiarity with Linux operating systems
• Excellent communication and interpersonal skills
• Ability to travel internationally up to 30% of the time
• Fluency in English
Preferred Qualifications
• Experience in the Automotive industry
• Knowledge of scripting and/or NoSQL databases
• Familiarity with RTOS (QNX, Integrity, etc.)
• Proficiency in speaking/writing in additional languages