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Technical Support Specialist

1 mese fa

Turin, Piemonte, Italia Stefanini A tempo pieno

Job Summary


We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Stefanini. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.


Key Responsibilities



  • Provide technical support to clients via phone, email, and on-site visits
  • Install, configure, and troubleshoot hardware and software issues
  • Diagnose and resolve technical problems in a timely and professional manner
  • Collaborate with internal teams to ensure seamless IT service delivery
  • Stay up-to-date with the latest technology trends and advancements

Requirements



  • 2-3 years of experience in a technical IT environment, preferably in a manufacturing-based organization
  • General end-user technology knowledge
  • End-user workspace platforms (discovery, asset management, client management)
  • End-user Microsoft platforms (Active Directory, Office, SCCM)
  • ITSM tool set (ticket management software) preferred
  • Soft skills: planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills
  • Excellent English and French language, written and spoken

What We Offer



  • Competitive salary with 14 installments/year and meal vouchers
  • Special referral bonuses for recommending friends
  • Possibility to follow trainings via Stefanini University, IT and soft skills training provided by our specialists
  • Opportunities for professional development in a stable multinational environment
  • Exposure to an international environment as part of a multicultural team spread across Europe

About Us


We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world.


Join Our Team


At Stefanini, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you.