Fortinet Security Solutions Technical Advisor
2 giorni fa
Fortinet, Inc. is seeking a skilled Technical Account Manager to provide technical support and guidance to key enterprise customers. The ideal candidate will have a deep understanding of data networking protocols and security products, with a strong ability to troubleshoot and resolve complex technical issues.
Key Responsibilities:
- Develop a deep understanding of customer business and technical needs to provide tailored technical support solutions.
- Proactively guide customers with technical recommendations and best practices to optimize their return on investment.
- Run advanced troubleshooting on Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
- Take initiatives and ownership of customer incidents to drive timely resolutions.
- Manage customer communications and expectations until the closure of each case.
- Participate in customer conference calls or face-to-face customer meetings.
- Produce service reports to summarize service activity and performance for key stakeholders.
- Report software/hardware-related issues to the R&D department and ensure follow-up.
Requirements:
- Minimum 6 years of experience in a technical support/post-sales role.
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Fortinet certification NSE4, NSE5, NSE7, NSE8 is a distinct advantage.
- Fluency in Italian and English is essential.
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