Order Management Specialist
20 ore fa
Artemest is a digital destination that offers unparalleled access to the world of Italian craftsmanship and design. As an Order Management & Customer Relationship Intern, you will play a crucial role in ensuring seamless customer experiences and efficient order management processes.
Key Responsibilities:
- Provide exceptional customer support through emails and calls, ensuring timely and accurate responses to customer inquiries.
- Collaborate with our network of Italian artisans to negotiate the best solutions for the company and its clients, fostering strong relationships and driving business growth.
- Monitor and manage the full order lifecycle, serving as the primary point of contact for order-related questions and issues.
- Actively resolve issues that arise after order confirmation, including delays and shipping complications, ensuring customer satisfaction and loyalty.
- Work closely with internal teams, including Logistics, Marketplace, Finance, and Technology, to deliver a high-quality customer experience.
- Develop and implement retention initiatives to enhance customer loyalty and drive business growth.
- Continuously evaluate and improve internal customer care processes, identifying opportunities for business development and growth.
Requirements:
- Degree in humanistic or linguistic disciplines or communication with an international approach.
- Exceptional problem-solving and organizational skills, with a strong focus on results.
- Able to manage relations and negotiations, with excellent communication skills.
- Attention to detail, precision, flexibility, and an entrepreneurial attitude.
- Professional proficiency in English, with Italian as a native language (additional languages are a plus).
- Previous work experience is considered an asset.
Perks:
- A positive and dynamic work environment, with a young and passionate team.
- An entrepreneurial mentality, with opportunities for growth and development.
- An innovative and tech-oriented environment, driving change in the luxury industry.
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