Order Management Specialist

20 ore fa


Milano, Lombardia, Italia Artemest A tempo pieno
{"title": "Order Management & Customer Relationship Intern", "description": "Join Our Team as an Order Management & Customer Relationship Intern

Artemest is a digital destination that offers unparalleled access to the world of Italian craftsmanship and design. As an Order Management & Customer Relationship Intern, you will play a crucial role in ensuring seamless customer experiences and efficient order management processes.

Key Responsibilities:

  • Provide exceptional customer support through emails and calls, ensuring timely and accurate responses to customer inquiries.
  • Collaborate with our network of Italian artisans to negotiate the best solutions for the company and its clients, fostering strong relationships and driving business growth.
  • Monitor and manage the full order lifecycle, serving as the primary point of contact for order-related questions and issues.
  • Actively resolve issues that arise after order confirmation, including delays and shipping complications, ensuring customer satisfaction and loyalty.
  • Work closely with internal teams, including Logistics, Marketplace, Finance, and Technology, to deliver a high-quality customer experience.
  • Develop and implement retention initiatives to enhance customer loyalty and drive business growth.
  • Continuously evaluate and improve internal customer care processes, identifying opportunities for business development and growth.

Requirements:

  • Degree in humanistic or linguistic disciplines or communication with an international approach.
  • Exceptional problem-solving and organizational skills, with a strong focus on results.
  • Able to manage relations and negotiations, with excellent communication skills.
  • Attention to detail, precision, flexibility, and an entrepreneurial attitude.
  • Professional proficiency in English, with Italian as a native language (additional languages are a plus).
  • Previous work experience is considered an asset.

Perks:

  • A positive and dynamic work environment, with a young and passionate team.
  • An entrepreneurial mentality, with opportunities for growth and development.
  • An innovative and tech-oriented environment, driving change in the luxury industry.
", "lang_code": "en-US"}

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