Backoffice Operations Specialist
6 giorni fa
At Kardex, we are seeking a highly skilled professional to join our team as a Backoffice Life Cycle specialist. This role is responsible for optimizing and monitoring processes related to customer order processing, shipping, and returns.
Your Key Responsibilities- Process complex customer orders and resolve order/delivery issues in a timely and efficient manner.
- Ensure that systems are updated with the latest information on product shortages, expected delivery dates, and price changes.
- Act as a liaison between customers, production, and distribution departments to facilitate smooth communication and resolve any issues that may arise.
- Analyze and summarize reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, and reasons for product returns.
- Experience in customer service and sales backoffice environments.
- Excellent computer skills and proficiency in ERP and CRM systems.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Fluency in Italian and a good understanding of English (CEFR A2 level).
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Backoffice Operations Specialist
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