Backoffice Operations Specialist

3 giorni fa


Milano, Lombardia, Italia Kardex A tempo pieno
Business Order Administration & Customer Service

At Kardex, we are seeking a highly skilled professional to join our team as a Backoffice Life Cycle specialist. This role is responsible for optimizing and monitoring processes related to customer order processing, shipping, and returns.

Your Key Responsibilities
  • Process complex orders from customers and resolve order/delivery issues
  • Track and ensure that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
  • Act as liaison between customers, production, and distribution departments
  • Analyze and summarize reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
Your Profile
  • Experience in customer service
  • Very good computer skills and ERP, CRM
  • Experience in Sales Backoffice
  • Basic Marketing Skills for industrial goods in B2B environment
  • Confidence and dexterity in dealing with customer inquiries about offers made
  • Excellent communication skills
  • Good time management
  • Methodological skills
  • Customer oriented
  • Confident, strong assertive team player
  • Good interpersonal skills
  • Local language - Italian proficiency
  • English CEFR A2 (elementary)


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