Backoffice Operations Specialist
3 giorni fa
At Kardex, we are seeking a highly skilled professional to join our team as a Backoffice Life Cycle specialist. This role is responsible for optimizing and monitoring processes related to customer order processing, shipping, and returns.
Your Key Responsibilities- Process complex orders from customers and resolve order/delivery issues
- Track and ensure that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
- Act as liaison between customers, production, and distribution departments
- Analyze and summarize reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
- Experience in customer service
- Very good computer skills and ERP, CRM
- Experience in Sales Backoffice
- Basic Marketing Skills for industrial goods in B2B environment
- Confidence and dexterity in dealing with customer inquiries about offers made
- Excellent communication skills
- Good time management
- Methodological skills
- Customer oriented
- Confident, strong assertive team player
- Good interpersonal skills
- Local language - Italian proficiency
- English CEFR A2 (elementary)
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