Customer Service Representative

2 settimane fa


Brugherio, Lombardia, Italia QVC A tempo pieno

Cosa cerchiamo:

Nel nostro team di Customer Service per QVC, stiamo cercando un professionista capace di offrire assistenza di alto livello ai nostri clienti.

Il tuo ruolo:

  • Gestire le richieste di informazioni e assistenza dei clienti tramite telefono.
  • Fornire assistenza di primo livello utilizzando gli strumenti operativi a disposizione.
  • Rispondere efficacemente alle chiamate dei clienti sulle tematiche di spedizioni, resi, pagamenti, assistenza agli ordini e ai prodotti.
  • Essere interprete dei valori del marchio nel contatto e nella gestione di ogni cliente.

Requisiti:

  • Disponibilità a lavorare in orari pomeridiani e serali, compresi sabati.
  • Preferibile esperienza in call center, front office e/o back office.
  • Preferibile esperienza in attività a diretto contatto con il pubblico.
  • Buon utilizzo del computer e pacchetto office.

Soft skills:

  • Ottime abilità relazionali e comunicative.
  • Forte orientamento al cliente, all'obiettivo e al problem solving.
  • Precisione, entusiasmo e professionalità.
  • Attitudine al lavoro in gruppo in un contesto dinamico.
  • Etica ed integrità.

Cosa offriamo:

  • Formazione e training specifici nel ruolo.
  • Possibilità di smartworking dopo il periodo di formazione.
  • Contratto a tempo determinato.
  • Sconto dipendente del 20%.
  • Mensa aziendale.


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