Customer Success Manager

3 settimane fa


San Giuliano Milanese, Lombardia, Italia TD SYNNEX A tempo pieno
We are TD SYNNEX, a leading IT distributor and solutions aggregator. Our team of 23,000 professionals is passionate about bringing compelling technology products, services, and solutions to the world.

As a valued member of our team, you will contribute to maximizing the value of IT investments, demonstrating business outcomes, and unlocking growth opportunities for our customers.

Key Responsibilities:

  1. Scouting new partners through proactive engagement
  2. Onboarding, educating, and creating adoption for our customers
  3. Designing and implementing scalable operational processes for our AWS business
  4. Providing strategic processes and operational support for our AWS portfolio
  5. Ensuring quality, personalized customer experiences
  6. Designing intentional end-to-end customer experiences
  7. Reviewing existing processes and providing advice in specialized subject areas
  8. Documenting processes and implementing necessary procedures
  9. Liaising with Platform teams and IT to drive system requirements and deployment
  10. Managing communication with countries and stakeholders around processes

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