Customer Success Manager

2 giorni fa

San Giuliano Milanese, Lombardia, Italia TD SYNNEX Italy s.r.l. A tempo pieno
{"What's On Offer": "At TD SYNNEX, we're a dynamic team of professionals who share a passion for innovation and excellence. Our company culture is built on the principles of collaboration, creativity, and mutual respect. As a Customer Success Manager, you'll have the opportunity to work with our talented team to deliver exceptional customer experiences and drive business growth.", "Job Purpose": "The AWS Customer Success Manager is responsible for optimizing business processes, platform and vendor integration, and customer engagement to drive success across the AWS portfolio. This includes designing and implementing scalable region operational processes and monitoring AWS services aligned to TD SYNNEX's platform offerings.", "Responsabilities": "
  • Scouting new partners with a proactive engagement
  • Onboarding, educating, creating adoption and acting as a customer advocacy
  • Definition and design in central operations to support TD SYNNEX AWS Business
  • Strategic processes and operational support to help drive success across the AWS portfolio
  • Providing quality, personalized customer experiences
  • Designing an intentional end-to-end customer experience to enable all key customer touchpoints
  • Reviewing existing processes and providing advice in specialized subject areas
  • Documenting all processes accordingly
", "What's In It For You": "
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle
  • Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program
  • Diversity, Equity & Inclusion: Valuing every voice is how we succeed
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days
", "Requirements": "
  • Proven analytical and problem-solving abilities
  • Exceptional customer service orientation
  • Comfortable working in an international results-driven project organization
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Project Experience of managing the customer success software and tools
  • Providing quality, personalized customer experiences
  • Experience in managing distant or virtual teams in a service desk environment preferred
  • 5+ years of experience in the IT industry with channel and/or vendor at a business development level
  • Previous experiences with AWS or other Hyperscalers will be evaluated as a priority
  • AWS Cloud Practitioner Certified will be a plus
  • English professional proficiency is a MUST
  • Italian mother tongue
", "Knowledge Skills and Experience": "
  • Solid understanding of eCommerce platforms
  • Solid understanding of AWS vendor dynamics within the distribution channel
  • Strategic and analytical skills
"}

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