Key Holder Payroll Professional

1 mese fa


Milano, Lombardia, Italia ADP, Inc. A tempo pieno
Job Description

We are seeking a skilled Key Holder Payroll Professional to join our team at ADP, Inc. in Milan.

The successful candidate will be responsible for delivering excellent service to our clients by resolving queries, issues, and requests in a timely manner.

Main Responsibilities:

  • Ensure the delivery of accurate and timely payroll output;
  • Certify all client-facing output;
  • Identify and implement process improvements to enhance service quality;
  • Manage CRM and email caseloads while being available to answer client phone queries;
  • Maintain knowledge of current statutory legislation and ADP products/services;
  • Analyze Net Promoter Score (NPS) feedback and create management action plans as required;

Requirements:

  • A minimum of 3 years' experience working in a bureau environment or HR department;
  • Good knowledge of major CCNLs;
  • Excellent English language skills;
  • Prior payroll experience;
  • Familiarity with CRM tools;
  • Strong communication and interpersonal skills;
  • Organizational and methodical approach to work;
  • Target-driven and motivated individual;

Estimated Salary Range: €45,000 - €55,000 per annum, depending on qualifications and experience.



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