Incident Management Technical Coordinator Specialist
2 giorni fa
Job Description
The Incident Management Technical Coordinator will be part of the Network Governance team within Vodafone's Local SAC structure in Network Operations. Their main objective is to perform governance activities in Network Operations, focusing on incident management, 3rd party management, carrier and vendor handling, reporting, and performance monitoring, as well as automation development.
About the Role
This role involves managing incidental events by providing detailed information about customer impacts on mobile and fixed networks. The successful candidate will also manage escalation processes towards top management, 3rd parties, carriers, vendors, and other stakeholders. Additionally, they will update network KPIs in monitoring tools to improve anomaly detection.
Key Responsibilities
- Manage incidental events with attention to detail.
- Support business initiatives to improve NPS and TNPS across all products.
- Develop new automation processes and tools.
Requirements
To excel in this role, you should have a strong background in programming languages and report/monitoring tools. You should also have a technical and learning-oriented approach, recognized knowledge of architecting solutions for anomaly detection, and experience working with stakeholder relationships across various functions involved in Network Operations and Customer Operations management.
What We Offer
Vodafone offers a competitive salary range of $80,000 - $110,000 per year, depending on location and experience. You will have opportunities to work on cutting-edge projects, collaborate with a talented team, and contribute to the success of our Network Operations department.
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