Technical Coordinator Incident Management
3 settimane fa
- About the Role
- This is an exciting opportunity to join Vodafone's Network Governance team as a Technical Coordinator Incident Management. As a key member of the team, you will be responsible for performing governance activities in Network Operations with a focus on incident management, 3rd party management, carrier and vendor handling, reporting and performance monitoring, automation development.
- About You
- We are looking for a self-motivated individual with excellent organizational, presentation and innovative analytical and insight focus. You should have good knowledge of Network Operation processes and architecture of fixed and mobile network.
- Your Key Responsibilities
- Manage incidental events providing detailed information about customers impacts on mobile and fixed network.
- Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder.
- Manage and update network KPIs in the monitoring tools to improve anomaly detection.
- Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make processes more effective and efficient.
- Follow new projects, create procedure and manage External services Key performance indicators.
- Manage incidental events with attention and precision.
- Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance.
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