Technical Coordinator Incident Management

3 settimane fa


Milano, Lombardia, Italia Vodafone A tempo pieno
  • About the Role
  • This is an exciting opportunity to join Vodafone's Network Governance team as a Technical Coordinator Incident Management. As a key member of the team, you will be responsible for performing governance activities in Network Operations with a focus on incident management, 3rd party management, carrier and vendor handling, reporting and performance monitoring, automation development.
  • About You
  • We are looking for a self-motivated individual with excellent organizational, presentation and innovative analytical and insight focus. You should have good knowledge of Network Operation processes and architecture of fixed and mobile network.
  • Your Key Responsibilities
  • Manage incidental events providing detailed information about customers impacts on mobile and fixed network.
  • Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder.
  • Manage and update network KPIs in the monitoring tools to improve anomaly detection.
  • Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make processes more effective and efficient.
  • Follow new projects, create procedure and manage External services Key performance indicators.
  • Manage incidental events with attention and precision.
  • Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance.


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