Customer Support Representative
4 settimane fa
About the Role
We are looking for a talented Customer Support Representative to join our team at Ricercamysrl. As a key member of our customer support team, you will be responsible for collaborating with local sales to develop new opportunities and ensuring seamless customer experience.
Responsibilities
- Prepare requests for quotation and relevant orders for internal factories and third parties;
- Transfer customers' order execution procedures to factories project management teams;
- Coordinate the whole process flow in a project execution;
- Respond to customers' complaints and escalating issues;
- Manage technical and commercial change orders;
- Control project schedule and documents in close cooperation with Factory engineering and PM teams and local Sales team;
- Facilitate project closeout reports and Project review meetings with customers;
- Keep coordination and relationship with 3rd party local suppliers;
Requirements
- Educational background in Electrical engineering or Industrial engineering;
- Good experience in Electric motors Low and Medium Voltage, as well as Electronic drives;
- Good knowledge of SAP system, CRM, and Microsoft Office tools;
- Native Italian and Fluent in English, both oral and written;
- Spanish, German, or Chinese knowledge will be considered a plus;
- Ability to manage international projects involving EPC, Engineering, OEM, End Users, and different factories worldwide;
- Goal-oriented and problem-solving mindset;
What We Offer
- Permanent employment contract;
- Salary: 30-40K;
- Smart working;
- Workplace: Milano (MI) – Città Studi. Candidates based in Firenze (FI) or Vicenza (VI) will also be considered.
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