Rome Culinary Service Specialist

1 mese fa


Roma, Lazio, Italia W Rome A tempo pieno

About the Role

We are seeking a skilled and charismatic Chef De Rang to join our team at W Rome. As a key member of our restaurant staff, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

• Welcome guests and manage their requests and complaints in line with our service culture
• Greet incoming and departing guests warmly with a genuine smile and eye contact, escort them to assigned dining areas, present menus, and announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference, inform guests of current promotions, and who will be serving them to ensure a smooth handoff to the service staff
• Attend to special guest needs and requests, observe guests' needs throughout the dining experience to ensure they receive high-quality service
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
• Contribute to team effort by accomplishing related results as needed, follow Standard Operating Procedures and brand identity guidelines, and comply with all health, safety, and hygiene standards and policies

Requirements

• Possess a good command of English and Italian
• Great storytelling skills, excellent verbal manner, and proven customer service skills
• Good knowledge or experience in the hospitality industry, good organization skills with an attention to detail, and a team player with a flexible and positive attitude
• Good leadership and training experience, passion for the hospitality industry, and ability to work in a fast-paced environment and remain calm under pressure
• Ability to demonstrate experience in complaint handling and availability to work late nights, weekends, and bank holidays as we operate 365 days a year

About Us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable service and trademark high energy. We are the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.


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