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Sales Operations Manager, Parp, Partner Operations Team

2 mesi fa

Milano, Lombardia, Italia Amazon A tempo pieno

About the Role

The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Italy as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies.

About Amazon

Amazon is a global e-commerce company that strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. We are committed to creating a world-class delivery experience for customers through alternate delivery options - lockers and pickup points.

Key Responsibilities

  • Manage the end-to-end installation and maintenance process for Pickup And Return Points.
  • Execute service roll-out on-time.
  • Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
  • Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
  • Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Develop materials for service providers and host partners.
  • Report on daily, weekly, monthly KPIs and projects to senior leadership.
  • Promote and develop an environment which is receptive and adaptable to business change.

Requirements

  • A degree related to engineering or similar as the position requires technical knowledge.
  • Relevant experience assessing risks and taking decisions based on assessment.
  • Relevant experience analyzing data.
  • Tech-literate, with ability to learn new systems quickly.
  • Relevant experience managing multiple priorities.
  • Advanced proficiency in written and verbal in Italian and English.

Preferred Qualifications

  • Experience in program or operations management, working with hardware and software products.
  • Knowledge of SQL, advanced Microsoft Excel.