Customer Service Representative

6 giorni fa


Savona, Liguria, Italia Apm Terminals A tempo pieno

Job Summary:

Apm Terminals is seeking a highly skilled Customer Care Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Main Responsibilities:

  • Act as a liaison between clients and operations department, ensuring customized processes meet both operations and customer needs.
  • Provide updated and appropriate information to customers via phone or email, ensuring timely resolution of issues.
  • Follow up on service trends, customer preferences, and assist in designing customer satisfaction surveys.
  • Maintain a database of customer information, ensuring accurate and up-to-date records.

Requirements:

  • Former experience or relevant training/education in gate activities, customer service, or a related industry.
  • Fluent in English and Italian.
  • Superior verbal and written communication skills.
  • Good analytical skills, including the ability to extract, compile, and analyze data.
  • Excellent interpersonal skills, with the ability to interact with customers tactfully.

Location: Vado Ligure, Savona (IT)

Other Relevant Information: No relocation or visa support is provided for this vacancy.



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