Technical Support Specialist
4 settimane fa
About the Role: We are seeking a highly motivated Service Desk Coordinator to join our Group Business Processes & IT Department. The ideal candidate will be responsible for managing all procedures related to the identification, prioritization and resolution of incidents and service requests, including the monitoring, tracking and coordination of Service Desk matters.
Key Responsibilities:
- Manage and coordinate the IT Service Desk team, ensuring efficient issue resolution and quality customer service.
- Oversee the procurement, installation, maintenance and support of IT software, hardware and communication systems.
- Organize and delegate work orders to the appropriate IT Services staff member based on role and work order load.
- Manage escalations and ensure any issues are resolved in a timely manner.
- Evaluate the performance of Service Desk activities and make recommendations to improve operational efficiency.
Requirements:
- Bachelor's or Master's degree in computer science, information technology, or a related field.
- Experience in the position, with a strong technical background and excellent analytical and troubleshooting skills.
- Excellent leadership and people management skills, with a positive attitude to customer problems and incidents in a high-pressured environment.
- Strong customer service skills, with the ability to work effectively in a team.
About Us: We are an international company in the mountain and performance sports industry, offering a variety of products and services. We are committed to providing excellent customer service and supporting our employees in their careers.
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