Financial Center Director
3 settimane fa
About the Role
This is a challenging and rewarding opportunity to lead a financial center and drive business growth. As a Financial Center Manager, you will be responsible for managing a team of professionals and overseeing the day-to-day operations of the center.
Key Responsibilities
- Develop and implement business strategies to drive growth and revenue
- Lead and manage a team of professionals to achieve business objectives
- Oversee the day-to-day operations of the center, including managing client relationships and ensuring operational excellence
- Collaborate with other teams to drive business results and improve processes
- Identify and develop talent, including proactive sourcing of candidates
- Manage client traffic, engaging and appropriately routing clients, and fostering client retention
- Manage business results through formalized management routines and coaching
- Create a world-class client experience environment
- Manage market-level initiatives prescribed by market leaders
- Drive operational excellence by engaging employees on business strategy
- Manage organizational priorities and effective execution
Managerial Responsibilities
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Break down barriers to create a more inclusive environment that supports company D&I goals
- Challenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operations
- Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
- Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization
- Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
- Efficiently allocates and manages resources across the organization to drive short and long-term profitability
- Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
- Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage
Requirements
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done, building and nurturing strong relationships
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
- Communicates effectively and confidently, and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficiently manages your time and capacity
- Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
- Can interpret performance results, find opportunities to drive success, and hold others accountable to results
- Can be flexible to work weekends and/or extended hours as needed
Desired Qualifications
- 1+ years management experience including hiring, coaching, and developing direct reports
- Experience in financial services and knowledge of financial services industry, products, and solutions
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded
- Bilingual skills
Skills
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
Education
- High School Diploma / GED / Secondary School or equivalent
Work Schedule
1st shift (United States of America)
Hours Per Week
40
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