Financial Center Director
3 giorni fa
About the Role
This is a unique opportunity to join Bank of America as a Financial Center Manager, where you will be responsible for leading a team of professionals in a fast-paced financial services environment. As a key member of our team, you will be expected to drive business results, foster a client-centric culture, and ensure operational excellence.
Key Responsibilities
- Develop and implement strategies to drive business growth and improve client satisfaction.
- Lead and manage a team of financial services professionals, providing coaching, training, and development opportunities to ensure their success.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring efficient and effective operations.
- Manage client relationships, providing exceptional service and ensuring timely resolution of client issues.
- Monitor and analyze business performance, identifying areas for improvement and implementing corrective actions as needed.
Requirements
- 1+ years of leadership experience in a financial services environment, with a proven track record of driving business results and improving client satisfaction.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- High school diploma or equivalent required; bachelor's degree preferred.
Desired Qualifications
- 1+ years of management experience, with a proven track record of hiring, coaching, and developing direct reports.
- Experience in financial services and knowledge of financial services industry, products, and solutions.
- Experience working in an environment with individual and team goals, where goals were routinely met or exceeded.
Skills
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
Work Environment
This role is based in the United States and requires a 1st shift schedule, with 40 hours per week.
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