Customer Service Representative

2 settimane fa

Milano, Lombardia, Italia Dedar Milano A tempo pieno
{"Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Dedar Milano. The successful candidate will be responsible for managing the entire order process, ensuring customer satisfaction, and acting as an ambassador of the brand.

Main Responsibilities

* Manage orders from customer request to post-sale service, including fabric and samples orders, fabric reserves, prices, and offers
* Analyze daily situations and provide solutions to customer complaints and returns
* Support sales representatives and Area Managers in managing customer requests
* Manage general sales administration activities, including opening new customer data, payment terms, and sales conditions
* Provide ultimate customized services to high-value customers
* Manage process relationships with accounts to ensure constant check on client's statement, due payments, VAT positions, and trade licenses control

Requirements

* High school diploma; Bachelor's degree in languages/communication is desired
* At least 5 years of previous experience in a customer service department, preferably in the interior or textile field
* Fluency in English and a second language (French or German)
* Knowledge of Office Applications, mainly EXCEL, and experience in working with business software
* Strong communication, problem-solving, and negotiation skills
* Team working, proactivity, and organizational skills
* Ability to work on goals and withstand stress

What We Offer

* Smart Working 1 day per week
* Buoni pasto (meal vouchers)
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.

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