Luxury Brand Ambassador

3 ore fa

Milano, Lombardia, Italia PRADA A tempo pieno

At PRADA, we are committed to excellence and innovation. As a Luxury Brand Ambassador - Sales Team Leader, you will play a key role in achieving our business objectives.

The job purpose of this position is to be a Company Brand Ambassador and to achieve all qualitative and quantitative objectives of the product category department assigned. To manage and motivate the department team in achieving sales target, ensuring an exceptional Client service experience, being present on the sales floor, managing activities of the department.

About You

We are looking for a highly motivated and driven individual with a passion for luxury fashion. You should have excellent communication skills and be fluent in both English and Italian. Other languages are desirable. You must also have a strong understanding of the managed product category.

Responsibilities

  1. Ensure an exceptional welcome and customer service, fostering cross-selling among the product categories.
  2. Analyze department performance and define actions required for achieving business objectives.
  3. Give commercial suggestions to Store Manager.
  4. Drive the team to exceed KPIs.
  5. Be constantly up-to-date on market trends and share insights with relevant functions.
  6. Foster e-commerce channel development.

Customer Focus

  1. Ensure high levels of customer satisfaction through excellent service.
  2. Strengthen customer loyalty by engaging and supporting sales team in clienteling activities and gain new local customers to grow department sales.

Team Leadership

  1. Train and inspire sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
  2. Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

Retail Excellence

  1. Guarantee an in-depth product knowledge within the department, working with relevant functions to support product/collection training needs.
  2. Provide feedback and focused suggestions on department needs to Store Manager.
  3. Ensure effective and efficient back-of-house organization for the department and is responsible for the protection of the company's assets as well as the staff grooming standards to be ensured.

Requirements and Qualifications

  1. Fluent spoken Italian and English expected. Other languages are desirable.
  2. Passion and knowledge of the managed product category.
  3. Business driven.
  4. Team player with the ability to lead and influence peers.
  5. Natural ability to serve our client.
  6. Confident, enthusiastic and positive.
  7. Problem solving.
  8. Organized and detail oriented.
  9. Market and product knowledge/passion.
  10. Bachelor's degree in Business or Retail Management is a plus.
  11. Interest in luxury/fashion, art and design.

The estimated salary for this position is around €60,000-€80,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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