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Customer Service Representative

2 mesi fa

Milano, Lombardia, Italia TE Connectivity A tempo pieno
About the Role

We are seeking a highly skilled and experienced Customer Service Associate to join our AD&M team in Italy. As a key member of our team, you will be responsible for interacting with customers, sales, and service representatives to handle various pre-sales and post-sales service functions.

Key Responsibilities
  • Be the primary point of contact for direct account responsibility for accounts in Italy
  • Conduct contract reviews on orders/schedules and process in the SAP system
  • Collaborate with customers on specific portals
  • Progress and expedite orders as requested
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Hold regular reviews with your account base to discuss OTD, backlog, and general support issues
  • Review, action, and issue all relevant order-related reports
  • Provide technical support to customers as required, using intranet technical references and offering alternatives using available resources
  • Utilize Excel extensively to create and update pricing spreadsheets
  • Proactively follow up on quotes
Requirements
  • 2-3 years of experience in a comparable industrial customer service environment (B2B)
  • Bachelor's degree in Business Administration or similar education
  • Excellent Italian and English language skills
  • Excellent interpersonal skills
  • Experience with SAP and e-commerce
  • Excellent telephone manner
  • Ability to communicate with customers and people at all levels of the organization
  • Methodical and organized approach to work, with attention to detail
  • Ability to work under pressure to meet tight deadlines
  • Excellent Excel and Word skills
  • Ideal candidate will have a sound product knowledge of harness components
Competencies

We value Integrity, Accountability, Inclusion, Innovation, and Teamwork.

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, we ensure that EVERY CONNECTION COUNTS.

What We Offer
  • Competitive salary package
  • Performance-based bonus plans
  • Health and wellness incentives
  • Employee stock purchase program
  • Community outreach programs/charity events
  • Employee resource group

We offer a comprehensive benefits package that includes a range of benefits to support your well-being and career development.