Service Specialist Hemostasis
4 settimane fa
Job Summary
The Service Specialist EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets.
Key Responsibilities
- Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders.
- Provide remote and on-site second level of technical support and troubleshooting to distributors. Provide on-site service support to our partners for any first installation in their countries. Organize follow up visits to selected countries when required.
- Support distributors and affiliates with a consultancy approach in organizing and improving their local service structure.
- Audit and implement Corporate Service initiatives into the EEMEA region.
- Support internal stakeholders on instruments technical requirements.
- Act as primary contact for the manufacturer on quality and performance issues, complaints, parts list maintenance and warranty parts returns.
- Follow defined ISO guidelines and enter Service Reports in SAP when required. Follow SOPs for Service Department.
- Support IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions.
- Share technical product information updates with all pertinent stakeholders. Organize service meetings and conference calls with our partners and affiliates to share information and align main services strategies and actions.
- Regularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins and other relevant materials and resources to technically support Distributors and Affiliates.
- Attend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy and Corporate projects.
- Keep the EEMEA Team updated on key service projects, actions and initiatives. Cooperate with other internal representatives to support EEMEA and Company's commercial strategy.
Requirements
- Master's Degree Engineering, Biomedical engineering or similar within the scientific/technological area.
- Minimum of 2 years of work experience in a Service Department in a multinational Company. Experience in the IVD and/or Healthcare sector is required.
- Specific technical knowledge for BU of responsibility. Minimum knowledge of mechanical and electronic. Knowledge of IT to support the implementation, training and troubleshooting of middleware solutions is a plus.
- Language: English proficiency is a must. Project Management, SAP and Microsoft knowledge.
Skills and Competencies
- Customer-centric approach
- Communication
- Flexibility
- Problem Solving
- Organizational skills & Time Management
- Teamwork
Travel Requirements
Up to 50% of time
-
Service Specialist Hemostasis
4 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob SummaryThe Service Specialist Hemostasis at Werfen ensures an excellence level of service, consultancy, and support to our partners and affiliates within the EEMEA area. This role provides service training, technical product information updates, second-level technical support, troubleshooting, and on-site activities on key strategic markets.Key...
-
Application Specialist Hemostasis
3 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoOverviewThis role is responsible for providing application support and training to customers and partners in the EEMEA region. The successful candidate will have a strong understanding of hemostasis technology and be able to effectively communicate with customers at all levels.Key AccountabilitiesProvide application training and support to customers and...
-
Product Manager Hemostasis
4 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the PositionJob SummaryAs a Product Manager Hemostasis, you will be responsible for ensuring support for the sales force to achieve turnover targets by applying specific and appropriate marketing strategies for own products. You will guarantee continuous support to the Commercial Management both in pre-sales and post-sales activities to achieve company...
-
Product Manager Hemostasis
4 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob SummaryAs a Product Manager for Hemostasis, you will be responsible for ensuring support for the sales force to achieve turnover targets by applying specific and appropriate marketing strategies for own products. You will guarantee continuous support to the Commercial Management both in pre-sales and post-sales activities to achieve company objectives....
-
Product Manager Hemostasis
4 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob SummaryAs a Product Manager Hemostasis at Werfen, you will be responsible for ensuring support for the sales force to achieve turnover targets by applying specific and appropriate marketing strategies for own products. You will guarantee continuous support to the Commercial Management both in pre-sales and post-sales activities to achieve company...
-
Product Manager Hemostasis
3 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoOverview As a Product Manager Hemostasis at Werfen, you will be responsible for ensuring support for the sales force to achieve turnover targets by applying specific and appropriate marketing strategies for own products. You will guarantee continuous support to the Commercial Management both in pre-sales and post-sales activities to achieve company...
-
Service Specialist Hemostasis
2 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoAbout the RoleThe Service Specialist EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets.Key ResponsibilitiesProvide...
-
Product Manager Hemostasis Specialist
2 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob SummaryAs a key member of the Werfen team, this role is responsible for developing and executing marketing strategies to support the sales force in achieving turnover targets. Key responsibilities include pre-sales planning, product training, and collaboration with line managers to acquire market needs. The ideal candidate will possess strong technical...
-
Product Sales Expert
4 settimane fa
Milano, Lombardia, Italia Siemens Healthcare S.r.l. A tempo pienoAs a Product Sales Expert - Hemostasis and Hematology Specialist at Siemens Healthcare S.r.l., you will play a crucial role in driving sales growth and customer satisfaction in the North-East Italy region. Your primary responsibility will be to achieve sales targets for Hemostasis and Hematology product lines within assigned territories, working closely with...
-
Product Sales Expert
4 settimane fa
Milano, Lombardia, Italia Siemens Healthcare S.r.l. A tempo pienoAbout the Role:We are seeking a highly motivated and experienced Sales Professional to join our team as a Product Sales Expert for Hemostasis and Hematology. In this role, you will be responsible for achieving sales targets within assigned territories in North-East Italy, working closely with the project team to identify business prospects and opportunities,...
-
Product Sales Expert
4 settimane fa
Milano, Lombardia, Italia Siemens Healthcare S.R.L. A tempo pienoAbout the Role:We are seeking a highly motivated and experienced Product Sales Expert to join our team in pioneering breakthroughs in healthcare. As a key member of our Sales Commercial Lab Organization, you will be responsible for achieving product sales targets in assigned territories, working closely with the project team of Territory Sales and Marketing...
-
Service Specialist ACDx Specialist
2 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob OverviewWe are seeking an experienced Service Specialist ACDx Specialist to join our team at Werfen. In this role, you will be responsible for providing technical support and training to our partners and distributors. The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesProvide technical...
-
Service Delivery Specialist
4 settimane fa
Milano, Lombardia, Italia Kardex A tempo pienoJob Title: Service Delivery SpecialistAbout the Role:We are seeking a highly skilled Service Delivery Specialist to join our team at Kardex. As a Service Delivery Specialist, you will be responsible for providing technical support for our products, applications, and service solutions to our customers.Key Responsibilities:Provide technical support for Kardex...
-
Product Sales Expert
4 settimane fa
Milano, Lombardia, Italia Siemens Healthcare S.R.L. A tempo pienoAbout the Role: We are seeking a highly motivated and experienced Product Sales Expert to join our team in pioneering breakthroughs in healthcare. As a key member of our Sales Commercial Lab Organization, you will be responsible for achieving product sales targets in the assigned territories, working closely with the project team of Territory Sales and...
-
Cobol Specialist
3 settimane fa
Milano, Lombardia, Italia Lc-Service S.R.L. A tempo pienoLc-Service S.R.L. conta una lunga esperienza nel settore informatico.I nostri specialisti hanno una grande conoscenza dei settori bancari e finanziari, assicurativi, industriali, energetici e automotive, grazie al quale offrono ai nostri clienti un servizio personalizzato e di alta qualità.Il nostro team di specialisti è composto da persone preparate e...
-
Service Specialist ACDx
4 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob SummaryWe are seeking a highly skilled Service Specialist ACDx to join our team at Werfen. The successful candidate will be responsible for providing instrument service training to partners and stakeholders, as well as providing technical support and troubleshooting to distributors.Key ResponsibilitiesProvide instrument service training to EEMEA partners...
-
Service Specialist ACDx
3 settimane fa
Milano, Lombardia, Italia Werfen A tempo pienoJob DescriptionOverviewWerfen seeks a skilled Service Specialist ACDx to provide technical support and training to partners and stakeholders. The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesProvide instrument service training to partners and external stakeholdersOffer technical support and...
-
Specialista di Template Liquid per Shopify
1 settimana fa
Milano, Lombardia, Italia LC-Service s.r.l. A tempo pienoLC-Service s.r.l. nasce da un'esperienza decennale nel settore informatico.Costante contatto con differenti settori (Banking & Finance, Insurance, Industry, Energy, Automotive) è la base per il nostro team di specialisti a disposizione dei nostri clienti. Ambito trasversale: operiamo all'interno dei maggiori settori, spaziando dall'ambito finanziario a...
-
Technical Service Specialist Lombardia
3 settimane fa
Milano, Lombardia, Italia Abbott A tempo pienoJob Summary: We are seeking a highly skilled Technical Service Specialist to join our team at Abbott. As a Technical Service Specialist, you will play a critical role in ensuring the smooth operation of our products. Your primary responsibilities will include performing planned maintenance activities, hardware and software upgrades, and providing first-line...
-
Service Scheduling Specialist
3 settimane fa
Milano, Lombardia, Italia Mettler Toledo Ag A tempo pienoThe METTLER TOLEDO Service Team is responsible for ensuring the optimal equipment performance, compliance, and customer satisfaction.The Service Scheduling & Dispatching Specialist will be placed in the team, which is responsible for scheduling technician interventions on the territory, in accordance with customer and colleague requirements.The main...