Service Delivery Specialist

2 settimane fa


Milano, Lombardia, Italia Kardex A tempo pieno

Job Title: Service Delivery Specialist

About the Role:

We are seeking a highly skilled Service Delivery Specialist to join our team at Kardex. As a Service Delivery Specialist, you will be responsible for providing technical support for our products, applications, and service solutions to our customers.

Key Responsibilities:

  • Provide technical support for Kardex systems and solutions
  • Complete jobs in a timely manner according to set quality standards
  • Customer training (Operator, Health & Safety, Maintenance etc.)
  • Generate leads
  • Administrative management tasks (reporting, personal spare parts inventory, etc.)
  • Provide remote diagnostics (via phone or remote connection)
  • On-call service to customers
  • PLC troubleshooting & diagnostics
  • Basic Software troubleshooting
  • Understand, promote and advise on Kardex Remstar products and services

Requirements:

  • Good general standard of education
  • Mechanic/Electronic/Electrical degree/training
  • CompTIA A+ or similar experience
  • Experience in field customer service
  • Familiar with diagnostic methods
  • Basic computer skills
  • Technical/mechanical/electronic experience
  • Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
  • Experience in industrial communication (Field bus, Ethernet, etc.)
  • Experience with onsite health and safety

About Kardex:

Kardex is a leading provider of innovative logistics solutions. We are committed to delivering exceptional service and support to our customers.



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