Service Delivery Specialist
2 settimane fa
Job Title: Service Delivery Specialist
About the Role:
We are seeking a highly skilled Service Delivery Specialist to join our team at Kardex. As a Service Delivery Specialist, you will be responsible for providing technical support for our products, applications, and service solutions to our customers.
Key Responsibilities:
- Provide technical support for Kardex systems and solutions
- Complete jobs in a timely manner according to set quality standards
- Customer training (Operator, Health & Safety, Maintenance etc.)
- Generate leads
- Administrative management tasks (reporting, personal spare parts inventory, etc.)
- Provide remote diagnostics (via phone or remote connection)
- On-call service to customers
- PLC troubleshooting & diagnostics
- Basic Software troubleshooting
- Understand, promote and advise on Kardex Remstar products and services
Requirements:
- Good general standard of education
- Mechanic/Electronic/Electrical degree/training
- CompTIA A+ or similar experience
- Experience in field customer service
- Familiar with diagnostic methods
- Basic computer skills
- Technical/mechanical/electronic experience
- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
- Experience in industrial communication (Field bus, Ethernet, etc.)
- Experience with onsite health and safety
About Kardex:
Kardex is a leading provider of innovative logistics solutions. We are committed to delivering exceptional service and support to our customers.
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