HR Service Delivery Specialist
5 giorni fa
Within Thermo Fisher Scientific, we are seeking an HR Service Delivery Specialist to provide first-line support for all HR queries across the employee lifecycle.
- Proactively handle employee enquiries in the Case Management system, ensuring high customer satisfaction and compliance with service level agreements.
- Maintain accurate and up-to-date information, resources, manuals, and policies for assigned countries.
- Deliver HR support in accordance with local employment legislation and ensure administrative compliance with local regulations and authorities.
- Support the local HR group with ad-hoc requests and participate in business/functional projects as required.
- Responsible for accurate filing and storing of employee data according to data protection requirements.
Key Requirements
- Shared service experience with ticketing systems.
- Basic understanding of Human Resources programs, practices, and regulations/legal requirements.
- Ability to coordinate multiple tasks while delivering high-quality results.
- Excellent communication and customer care skills.
- Good organizational and time management skills.
- Experience with Time & Attendance and absence management systems is an advantage.
- Proficiency in Microsoft Office programs and English language is desirable.
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