HR Service Delivery Specialist

5 giorni fa


Milano, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

Within Thermo Fisher Scientific, we are seeking an HR Service Delivery Specialist to provide first-line support for all HR queries across the employee lifecycle.

  • Proactively handle employee enquiries in the Case Management system, ensuring high customer satisfaction and compliance with service level agreements.
  • Maintain accurate and up-to-date information, resources, manuals, and policies for assigned countries.
  • Deliver HR support in accordance with local employment legislation and ensure administrative compliance with local regulations and authorities.
  • Support the local HR group with ad-hoc requests and participate in business/functional projects as required.
  • Responsible for accurate filing and storing of employee data according to data protection requirements.

Key Requirements

  • Shared service experience with ticketing systems.
  • Basic understanding of Human Resources programs, practices, and regulations/legal requirements.
  • Ability to coordinate multiple tasks while delivering high-quality results.
  • Excellent communication and customer care skills.
  • Good organizational and time management skills.
  • Experience with Time & Attendance and absence management systems is an advantage.
  • Proficiency in Microsoft Office programs and English language is desirable.


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