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Service Specialist ACDx

1 mese fa

Milano, Lombardia, Italia Werfen A tempo pieno

Job Summary

We are seeking a highly skilled Service Specialist ACDx to join our team at Werfen. The successful candidate will be responsible for providing instrument service training to partners and stakeholders, as well as providing technical support and troubleshooting to distributors.

Key Responsibilities

  • Provide instrument service training to EEMEA partners and stakeholders.
  • Provide technical support and troubleshooting to distributors.
  • Organize follow-up visits to selected countries as required.
  • Support distributors and affiliates with consultancy approach in organizing and improving their local service structure.
  • Audit and implement Corporate Service initiatives into the EEMEA region.
  • Support internal stakeholders on instrument technical requirements.
  • Act as primary contact for the manufacturer on quality and performance issues, complaints, parts list maintenance, and warranty parts returns.
  • Follow defined ISO guidelines and enter Service Reports in SAP when required.
  • Support IT Specialist on technical assistance, setting the hardware architecture, security, and remote connectivity needed for the correct implementation of Werfen IT solutions.
  • Share technical product information updates with all pertinent stakeholders.
  • Organize service meetings and conference calls with partners and affiliates to share information and align main services strategies and actions.
  • Regularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins, and other relevant materials and resources to technically support Distributors and Affiliates.
  • Attend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy, and Corporate projects.
  • Keep the EEMEA Team updated on key service projects, actions, and initiatives. Cooperate with other internal representatives to support EEMEA and Company's commercial strategy.

Requirements

  • Minimum of 3 years of work experience in a Service Department in a multinational Company.
  • Experience in the IVD and/or Healthcare sector is required.
  • Specific technical knowledge for BU of responsibility.
  • Technical background. Minimum knowledge of mechanical and electronic.
  • Good knowledge of IT to support the implementation, training, and troubleshooting of Werfen's Middleware solutions.
  • Language: English proficiency.
  • Project Management.
  • SAP and Microsoft knowledge.

Skills and Competencies

  • Candidate-centric approach.
  • Communication.
  • Flexibility.
  • Problem Solving.
  • Organizational skills.
  • Teamwork.
  • Time Management.

Travel Requirements

Up to 50% of time.