Service Specialist ACDx

1 settimana fa

Milano, Lombardia, Italia Werfen A tempo pieno

Job Summary

We are seeking a highly skilled Technical Service Expert to join our team at Werfen. As a key member of our Service Department, you will be responsible for providing technical support and training to our partners and stakeholders.

Key Responsibilities

  • Provide theoretical and practical instrument service training to EEMEA partners and external stakeholders.
  • Offer remote and on-site second-level technical support and troubleshooting to distributors.
  • Support distributors and affiliates with consultancy services to improve their local service structure.
  • Implement Corporate Service initiatives in the EEMEA region.
  • Collaborate with internal stakeholders on instrument technical requirements.
  • Act as primary contact for quality and performance issues, complaints, and warranty parts returns.
  • Follow defined ISO guidelines and enter Service Reports in SAP.
  • Support IT Specialist on technical assistance and hardware architecture.
  • Share technical product information updates with stakeholders.
  • Organize service meetings and conference calls with partners and affiliates.
  • Regularly update internal communication channels with relevant documentation.
  • Attend international meetings with Manufacturing Service Team.

Requirements

  • Minimum 3 years of work experience in a Service Department in a multinational Company.
  • Experience in the IVD and/or Healthcare sector is required.
  • Engineering, Biomedical engineering, or similar degree within the scientific/technological area.
  • Technical background with knowledge of mechanical and electronic.
  • Good knowledge of IT to support the implementation, training, and troubleshooting of Werfen's Middleware solutions.
  • Language: English proficiency.
  • Project Management, SAP, and Microsoft knowledge.

Skills and Competencies

  • Customer-centric approach.
  • Communication.
  • Flexibility.
  • Problem Solving.
  • Organizational skills.
  • Teamwork.
  • Time Management.

Travel Requirements

Up to 50% of time.

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