Service Specialist ACDx
4 settimane fa
Werfen is seeking a highly skilled Service Specialist ACDx to join our team. As a key member of our Service Department, you will be responsible for providing technical support and training to our partners and distributors.
About the PositionThe ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. You will be responsible for:
- Providing instrument service training to partners and distributors
- Offering technical support and troubleshooting services
- Organizing follow-up visits to selected countries
- Supporting distributors and affiliates with consultancy services
- Implementing corporate service initiatives
- Acting as primary contact for quality and performance issues
- Following defined ISO guidelines and entering service reports in SAP
To be successful in this role, you will need:
- Minimum 3 years of work experience in a Service Department
- Experience in the IVD and/or Healthcare sector
- Technical background in mechanical and electronic fields
- Good knowledge of IT to support the implementation, training, and troubleshooting of Werfen's Middleware solutions
- Language proficiency in English
The ideal candidate will possess the following skills and competencies:
- Customer-centric approach
- Excellent communication and problem-solving skills
- Flexibility and adaptability
- Organizational and time management skills
- Teamwork and collaboration
This role requires up to 50% travel time.
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