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Front Desk Associate

2 mesi fa

Roma, Lazio, Italia Anantara A tempo pieno

Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our luxury hotel team at Anantara Palazzo Naiadi Rome. As a key member of our front office operation, you will be responsible for delivering exceptional guest experiences and supporting the effectiveness of our day-to-day operations.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with the Front Office Manager to maximize sales, revenue, and profit growth.
  • Develop and maintain strong relationships with guests, colleagues, and other stakeholders to ensure a positive and welcoming environment.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service, sales, and hospitality.

Requirements

  • Passionate about the hospitality industry and committed to delivering exceptional guest experiences.
  • Positive learning attitude and a willingness to take on new challenges.
  • Good personal hygiene and well-groomed appearance.
  • Excellent communication and interpersonal skills.
  • Good level of English both verbal and written.

Benefits

  • Ticket Restaurant
  • Discounts on accommodation across all Minor Hotel brands
  • Discount when you visit any of our restaurants, cafes, and bars
  • Career progression opportunities
  • Reward and Recognition programs