Digital Health Customer Success Specialist

3 giorni fa


Roma, Lazio, Italia Baxter A tempo pieno
Revolutionize Kidney Care with Baxter

Baxter is on a mission to transform the kidney care landscape through innovative digital solutions. As a Digital Health Customer Success Expert, you will play a critical role in driving the successful implementation of our digital products and services across Italy.

Your Key Responsibilities
  • Lead and manage customer implementations, ensuring seamless integration of our digital solutions.
  • Collaborate with Regional/Country Sales and Marketing Teams to support pre-sales processes and articulate the value proposition to customer decision-makers.
  • Develop and maintain relationships with key stakeholders, including Administrative, IT, and clinical teams.
  • Provide exceptional customer support through HyperCare, ensuring customer end-users and patients are successfully utilizing our digital products.
  • Contribute to the development of proposals, RFPs, and other documents in response to customer requests.
What We're Looking For
  • Background in computer science or engineering with experience in supporting pre-sales, implementation, training, or customer success management for digital products in Healthcare, MedTech, or Life Sciences.
  • Broad familiarity with key trends and domains in digital health, including Cybersecurity, Data Privacy, Artificial Intelligence, and Data Analytics.
  • Project Management Professional (PMP) or other project management certification and experience in a consulting environment is preferred.
  • Exceptional project management and organizational skills, with attention to detail and ability to prioritize tasks.
  • Outstanding problem-solving and interpersonal skills, with a focus on asking questions and listening.
  • Proficient English and Italian language skills.
About Baxter

Baxter is a leading global medical technology company that is committed to improving patient outcomes and saving lives. Our mission is to advance healthcare and restore patients' health by delivering innovative medical solutions.



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