Customer Success Manager Italy
24 ore fa
We are seeking a highly skilled Customer Success Manager to join our team at NX Technologies GmbH. As a key member of our organization, you will be responsible for managing our Italian customer relationships and ensuring their success with our digital payment solutions.
Key Responsibilities- Manage all customer communication and ensure timely resolution of any issues.
- Develop and implement innovative payment processes for car dealer groups and other industries.
- Train operational managers on our product usage, both remotely and on-site.
- Identify and eliminate potential obstacles in the onboarding process, collaborating with customers and colleagues from other areas.
- Contribute to the continuous improvement of our product and processes through customer feedback and proximity.
- At least 3-5 years of experience in digital project management, with a proven track record of successful projects.
- A structured and organized approach, with the ability to manage multiple tasks simultaneously.
- Clear and confident communication at the C-level, even in challenging environments.
- Willingness to travel to customer sites.
- Native or bilingual in Italian, with strong business English skills and a keen sense of adaptability.
- Experience in the automotive or software industry is a plus, but not required.
- Opportunity to be part of a pioneering FinTech scale-up in Europe.
- Extensive training and development opportunities to enhance your skills.
- An open and transparent corporate culture where your ideas and suggestions are valued.
- Possibility of working from home.
- Regular team events focused on team spirit and fun.
- Access to amenities such as a soccer table, free drinks, and company events.
NX Technologies GmbH is a Cologne-based FinTech scale-up that has revolutionized the digital payment landscape in the automotive sector. Our innovative platform,, has optimized internal payment processes and saved customers valuable time and costs in the back office. We enable car dealership groups to offer a fully digital payment process with various payment methods.
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