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Digital Health Customer Success Expert

2 mesi fa

Roma, Lazio, Italia BAXTER A tempo pieno
About Vantive

Vantive is a new company built on the legacy of Baxter's nearly 70-year history in acute therapies and home and in-center dialysis. We're on a mission to provide best-in-class care to those we serve, and we believe Vantive will not only build our leadership in the kidney care space but also offer meaningful work to those who join us.

The Role

The Digital Health Customer Success Expert - Italy is a commercially oriented consultative role in our EMEA Digital Health organization. As a key member of our team, you will lead and run successful customer implementations across our digital product portfolio, working closely with Regional/Country Sales and Marketing Teams to support the pre-sales process.

Key Responsibilities
  • Develop proposals and responses to requests from prospective clients and current clients, analyzing and understanding their requirements.
  • Collaborate with Marketing, Sales, Legal, and Technology departments to produce high-quality responses to RFPs, RFIs, and Security Questionnaires.
  • Prepare customer pitch decks and develop customer-facing collateral to describe the value proposition of our digital solutions.
  • Participate in pre-sales discussions with customers, offering digital health expertise from product and IT perspectives.
  • Perform customer demonstrations to highlight our digital capabilities and how they enable a differentiated experience with Baxter.
Implementation and Customer Success Management
  • Lead project management of customer implementations, end-user training, change management, and the launch of Baxter's portfolio of digital products and services.
  • Collaborate with Integration Engineers and Customer IT teams to ensure the successful technical implementation of Baxter's digital products.
  • Provide excellent management of client satisfaction through HyperCare support to ensure customer end-users and patients are successfully using our digital products.
Requirements
  • Background in computer science or engineering with experience in supporting pre-sales, implementation, training, or customer success management for digital products in Healthcare, MedTech, or Life Sciences.
  • Broad familiarity with key trends and domains in digital health, such as Cybersecurity, Data Privacy, Artificial Intelligence, and Data Analytics.
  • Project Management Professional (PMP) or other project management certification and experience in a consulting environment is preferred.
  • Exceptional project management and organizational skills, with attention to detail and ability to prioritize tasks.
  • Outstanding problem-solving and interpersonal skills, especially asking questions and listening.
  • Proficient English and Italian.