Digital Health Customer Success Expert

3 settimane fa

Roma, Lazio, Italia Baxter A tempo pieno

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Our mission is to revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

The Digital Health Customer Success Expert - Italy is a commercially oriented consultative role in our EMEA Digital Health organization.

Primarily responsible for leading and running successful customer implementations across our digital product portfolio, you will closely engage with the Regional/Country Sales and Marketing Teams to support the pre-sales process. Your digital health subject matter expertise will be vital in articulating value proposition to customer decision makers (Administrative, IT) and in addressing specific IT requirements/needs of customers for effective integration of our digital solutions.

Your team

This position reports to the Digital Health Versia EMEA Manager and supports our digital portfolio across Kidney Care, including both Chronic and Acute businesses.

What you'll be doing

Pre-sales Engagement

  • Drives the development of proposals and/or other documents in response to requests from prospective clients and/or current clients when up for renewal.
  • Analyzes and understand the requirements of Request for Pricing (RFPs), Request for Information (RFIs), and Security Questionnaires and plan and craft responses that adequately meet and address these requirements.
  • Collaborates with other departments including Marketing, Sales, Legal and Technology, to produce high-quality, accurate responses + Maintains RFP database that includes the FAQ / Technical / Legal / Security Product answers.
  • Prepare customer pitch decks collaborating with Global and Regional/Country Marketing to describe the value proposition
  • Develop customer facing collateral such as software/data specifications and implementation requirements to help customer IT collaborators clearly understand how our innovative solutions would be deployed and supported in their environment.
  • Participate in pre-sales discussions with customers to offer digital health expertise from product and IT perspectives.
  • Perform customer demonstrations to highlight our digital capabilities and how they enable a differentiated experience with Baxter.

Implementation and Customer Success Management

  • Leads the project management of customer implementations, end-user training, change management and the launch of Baxter's portfolio of digital products and services.
  • Collaborates with Integration Engineers and Customer IT teams to ensure the successful technical implementation of Baxter's digital products including end-user acceptance and validation of the solutions.
  • Provides excellent management of client satisfaction through HyperCare support to ensure customer end-users (e.g. nurses, physicians, BioMed) and patients are successfully using our digital products.
  • Review adoption and outcome metrics with customer end-users and leadership collaborators and provide continuous training.
  • Provide timely and relevant feedback on digital product/service enhancements based on customer feedback to Global Product Teams to incorporate into product roadmaps.

What you will bring

  • Background in computer science or engineering with confirmed experience in supporting pre-sales, implementation, training, or customer success management for digital products in Healthcare, MedTech or Life Sciences.
  • Broad familiarity with key trends and domains in digital health, e.g. Cybersecurity, Data Privacy, Artificial Intelligence, Data Analytics
  • Project Management Professional (PMP) or other project management certification and experience in a consulting environment is preferred.
  • Exceptional project management and organizational skills, with attention to detail and ability to prioritise tasks
  • Outstanding problem-solving and interpersonal skills; especially asking questions and listening.
  • Proficient English and Italian

  • Digital Health Customer Success Expert

    1 settimana fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Vantive: A New CompanyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also...

  • Digital Health Customer Success Expert

    3 settimane fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • Digital Health Customer Success Expert

    2 settimane fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • Digital Health Customer Success Specialist

    2 mesi fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Revolutionize Kidney Care with BaxterBaxter is embarking on a transformative journey to separate its ~$5B Kidney Care segment into a standalone company, Vantive. As a Digital Health Customer Success Expert, you will play a pivotal role in shaping the future of kidney care and other vital organ support.Your RoleAs a commercially oriented consultative expert,...

  • Digital Health Customer Success Specialist

    4 settimane fa

    Roma, Lazio, Italia Baxter A tempo pieno

    About BaxterBaxter is a leading global healthcare company that is on a journey to separate its ~$5B Kidney Care segment into a standalone company, Vantive. Vantive will build on Baxter's nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve.Job DescriptionThe Digital Health Customer...

  • Digital Health Customer Success Specialist

    4 settimane fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Revolutionize Kidney Care with BaxterBaxter is on a mission to transform the kidney care landscape through innovative digital solutions. As a Digital Health Customer Success Expert, you will play a critical role in driving the successful implementation of our digital products and services across Italy.Your Key ResponsibilitiesLead and manage customer...

  • Digital Health Customer Success Expert

    1 settimana fa

    Roma, Lazio, Italia Baxter A tempo pieno

    Vantive: Our Vision For The FutureBaxter is embarked on a mission to separate our ~$5B Kidney Care segment into a standalone company. Vantive will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care...

  • Digital Health Success Specialist

    6 giorni fa

    Roma, Lazio, Italia Baxter A tempo pieno

    At Baxter, we're on a mission to revolutionize kidney care and other vital organ support. As a Digital Health Customer Success Expert, you'll play a crucial role in helping us achieve this goal.About the RoleThis is a commercially oriented consultative role in our EMEA Digital Health organization. You'll lead and run successful customer implementations...

  • Customer Success Professional

    3 settimane fa

    Roma, Lazio, Italia Experian Health A tempo pieno

    Customer Success ManagerAt Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're a global tech company that's evolved from a traditional data and analytics provider to a cutting-edge innovator, and we're looking for a talented Customer Success Manager to join our...

  • Customer Success Manager

    3 settimane fa

    Roma, Lazio, Italia Castle Tech GmbH A tempo pieno

    Customer Success Manager - Italian Market ExpertWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Italy. As a key member of our customer success team, you will be responsible for onboarding and developing strategically important customers in the Italian market.Your key responsibilities will include:Onboarding key...

  • Russian Market Customer Success Expert

    1 settimana fa

    Roma, Lazio, Italia goFLUENT A tempo pieno

    We are seeking a highly skilled Customer Success Manager to join our team and help drive growth in the Russian market.About the Role:As a Customer Success Manager, you will be responsible for building and maintaining relationships with our clients, understanding their training needs, and identifying opportunities to maximize the impact of our platform.Key...

  • Marketplace Expert

    3 settimane fa

    Roma, Lazio, Italia ARAD Digital SRL A tempo pieno

    Job Title: Marketplace ExpertAbout the Role:We are seeking a highly skilled Marketplace Expert to join our team at ARAD Digital SRL. As a Marketplace Expert, you will be responsible for developing and implementing effective marketplace strategies to optimize our clients' presence and performance on various online marketplaces.Key Responsibilities:Collaborate...

  • Customer Success Manager

    2 settimane fa

    Roma, Lazio, Italia Castle Tech Gmbh A tempo pieno

    Customer Success Manager - Italian Market ExpertWe are seeking a highly skilled Customer Success Manager to join our team in Italy. As a key member of our sales team, you will be responsible for onboarding and developing strategically important customers in the Italian market.Your Key Responsibilities:Onboard key customers from Italy, including training them...

  • Customer Success Lead

    3 giorni fa

    Roma, Lazio, Italia Gofluent A tempo pieno

    At goFLUENT, we are disrupting the language learning market globally, helping companies design a digital strategy for their employees. We accelerate language learning through our AI-powered platform, unmatched content library, and human interaction.Job Description:We are looking for a Customer Success Manager to grow our Russian Market.You will build...

  • Health and Safety Expert

    3 settimane fa

    Roma, Lazio, Italia Dss+ A tempo pieno

    Join Dss+ as a Health and Safety ExpertAt Dss+, we are a Purpose-driven company that exists to save lives and create a sustainable future. As a Health and Safety Expert, you will be part of our operations team, helping us achieve our Purpose by reducing risks and improving business continuity and asset productivity.Key responsibilities will include:Leading...

  • Customer Success Manager

    2 settimane fa

    Roma, Lazio, Italia Panoptyc A tempo pieno

    About PanoptycPanoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now looking to expand our team with top talent from around the...

  • Customer Success Specialist

    1 settimana fa

    Roma, Lazio, Italia Infuse A tempo pieno

    We are seeking a skilled Customer Success Specialist to foster customer relationships and enhance retention and loyalty at Infuse. The role involves close collaboration with customers to ensure satisfaction with the services provided and to address areas of concern.The responsibilities and duties of this position include:Developing and maintaining...

  • Digital Solutions Expert

    7 giorni fa

    Roma, Lazio, Italia Adecco A tempo pieno

    About the Role:As a Digital Solutions Expert, you will lead the development and implementation of cutting-edge digital solutions to drive business growth and improve operational efficiency. The ideal candidate will have a strong background in software development and a passion for innovation.Responsibilities:Develop and maintain software applications to meet...

  • Customer Success Specialist

    3 giorni fa

    Roma, Lazio, Italia goFLUENT Group A tempo pieno

    Job Description:We are seeking an experienced Customer Success Manager to support the growth of our Russian market. This role will involve building strong relationships with clients, understanding their training needs, and developing partnerships to drive customer satisfaction and loyalty.Key Responsibilities:Partner with clients to identify their training...

  • Digital Marketing Sales Expert

    3 settimane fa

    Roma, Lazio, Italia Atlean World A tempo pieno

    About the RoleWe are seeking a highly motivated and experienced Digital Marketing Sales Expert to join our team at Atlean World. As a Digital Marketing Sales Expert, you will be responsible for conducting lead management, establishing trust relations with key decision makers, and providing strategic campaign support to our clients.Key ResponsibilitiesConduct...