Lavori attuali relativi a Customer Success Manager - Roma, Lazio - Translated Srl
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Customer Success Manager
2 settimane fa
Roma, Lazio, Italia Genesys A tempo pienoCustomer Success Manager Role OverviewAt Genesys, we're seeking a skilled Customer Success Manager to establish long-term relationships with our customers. As a key member of our team, you'll be responsible for advising and equipping customers to achieve their customer experience (CX) vision.Key Responsibilities:Manage a portfolio of customers, serving as...
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Customer Success Manager
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Roma, Lazio, Italia Experian A tempo pienoThe Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a company's products or services. The Customer Success Manager manages customer onboarding, acts as a spokesperson for our organization, assists the customer, organizes and guides periodically the services review to the Clients, proposes...
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Customer Success Manager
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Roma, Lazio, Italia Panoptyc A tempo pienoAbout PanoptycPanoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now looking to expand our team with top talent from around the...
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Customer Success Manager
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Roma, Lazio, Italia Datadog A tempo pienoCustomer Success ManagerAt Datadog, we're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving new product attachment and building strong relationships with our existing customer base.Key Responsibilities:Partner with the sales team to ensure a...
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Customer Success Manager
2 settimane fa
Roma, Lazio, Italia Experian A tempo pienoThe Customer Success Manager plays a pivotal role in ensuring customers achieve their desired outcomes while utilizing our products or services.This role involves managing customer onboarding, acting as a spokesperson for our organization, assisting the customer, organizing and guiding periodic service reviews, proposing new services for cross-selling,...
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Customer Success Manager Italy
3 settimane fa
Roma, Lazio, Italia Trellix A tempo pienoAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team in Italy. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers in the Italian market.Key Responsibilities:Develop a trusted adviser relationship with customer partners and executive...
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Customer Success Manager
3 settimane fa
Roma, Lazio, Italia Translated Srl A tempo pienoAbout TranslatedWe are a leading company in AI-enabled translation services, dedicated to breaking language barriers and empowering global communication. Our mission is to provide innovative solutions that enable everyone to understand and be understood in their own language.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our...
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Customer Success Professional
3 settimane fa
Roma, Lazio, Italia Experian Health A tempo pienoCustomer Success ManagerAt Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're a global tech company that's evolved from a traditional data and analytics provider to a cutting-edge innovator, and we're looking for a talented Customer Success Manager to join our...
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Customer Success Manager
2 settimane fa
Roma, Lazio, Italia Datadog A tempo pienoAs a Customer Success Manager at Datadog, you will drive new product attachment and foster strong relationships with our existing customer base through onboarding, up-selling, and cross-selling. You will advocate for the customer internally and focus on delivering a positive customer experience. Interactions are rooted in relationship-management, first and...
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Customer Success Professional
4 settimane fa
Roma, Lazio, Italia Experian A tempo pienoJob Title: Customer Success ManagerAt Experian, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Customer Onboarding: Guide new customers through the setup process and ensure they understand how...
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Customer Success Operations Manager
7 giorni fa
Roma, Lazio, Italia Translated Srl A tempo pienoWe are seeking a dynamic Customer Success Manager to join our team at Translated Srl. This role is crucial in managing our global customer experience and retention programs to amplify net active users and enhance customer satisfaction.The ideal candidate is passionate about leveraging innovative CRM tactics, adept at problem-solving, spotting improvement...
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Customer Success Manager
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Roma, Lazio, Italia Iko Media Group A tempo pienoWe are seeking a highly skilled Customer Success Manager to join our team in Rome. This pivotal role is crucial in ensuring client satisfaction and success with our products and services.As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Main Responsibilities:Cultivate strong...
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Customer Success Manager
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Roma, Lazio, Italia Castle Tech GmbH A tempo pienoCustomer Success Manager - Italian Market ExpertWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Italy. As a key member of our customer success team, you will be responsible for onboarding and developing strategically important customers in the Italian market.Your key responsibilities will include:Onboarding key...
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Customer Success Professional
3 settimane fa
Roma, Lazio, Italia Experian A tempo pienoCustomer Success ManagerAt Experian, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.Key Responsibilities:Onboarding and Support: Guide new customers through the setup process, ensuring they understand how to use...
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Senior Customer Success Manager, Italy
7 giorni fa
Roma, Lazio, Italia Cambridge Mobile Telematics A tempo pienoAbout the RoleCambridge Mobile Telematics is the world's largest telematics service provider, and we're looking for a skilled Senior Customer Success Manager to join our team in Italy.The Customer Success group is the key liaison for our clients throughout their partnership with CMT, working closely with Sales Executives to drive growth and satisfaction...
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Customer Success Manager Italy
2 settimane fa
Roma, Lazio, Italia Trellix A tempo pienoAbout the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer.You will manage the renewal ecosystem (distributor, Partner and...
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Customer Success Manager Italy
3 settimane fa
Roma, Lazio, Italia Trellix A tempo pienoAbout the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment, and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer.You will manage the renewal ecosystem (distributor, Partner, and...
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Customer Success Manager
4 settimane fa
Roma, Lazio, Italia goFLUENT A tempo pienoDescrizione del Ruolo:Il nostro team di Customer Success Manager è alla ricerca di un professionista motivato e organizzato per supportare i nostri clienti nell'implementazione di progetti di formazione efficaci. Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del...
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Customer Success Manager Italy
1 settimana fa
Roma, Lazio, Italia Trellix A tempo pienoAbout the Role:You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.Oversee all post-sales activity to create recognizable benefits for your customer.Manage the renewal ecosystem (distributor, Partner and Customer) together with...
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Customer Success Manager Berlin Office
2 settimane fa
Roma, Lazio, Italia Otoqi A tempo pienoJoin Otoqi's Team as a Customer Success ManagerWe are seeking a proactive and organized Customer Success Manager to own missions within their client portfolio and ensure operations are running smoothly. The ideal candidate will have excellent interpersonal skills, be a good communicator, and be able to explain complex situations to different stakeholders.Key...
Customer Success Manager
2 mesi fa
Translated Srl is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).
By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.
We are looking for a Customer Success Manager.We are seeking a dynamic Customer Success Manager with a proven track record in customer experience and lifecycle marketing, specialized in increasing customer lifetime value and reactivating dormant clients. This role is crucial in managing Translated Srl's global customer experience and retention programs to amplify net active users and enhance customer satisfaction.
Key Responsibilities- Conduct in-depth analysis of the entire customer journey for different segments. Identify key touchpoints and pain points to optimize interactions and improve satisfaction and retention.
- Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels.
- Develop and implement creative approaches to convert and engage inactive users, organizing targeted interventions and personalized engagement.
- Contact selected clients to monitor satisfaction and suggest additional services.
- Identify potential churning clients and coordinate actions to retain them through targeted interventions and proactive engagement.
- Monitor overall customer satisfaction through surveys (e.g., CSAT, NPS) and by monitoring customer feedback.
- Establish a structured feedback loop process where customer insights are systematically collected and analyzed. Work with Account Managers and Project Managers to implement effective action plans based on the feedback.
- Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing, with a strong emphasis on churn management and reactivation campaigns.
- Fluent in English; proficiency in additional languages is a plus.
- Exceptional communication skills and the ability to work effectively across teams and projects.
- Deep understanding of retention and reactivation metrics (churn, reactivation, engagement), with experience in developing targeted marketing campaigns.
- Proficient in Microsoft Excel or Google Sheets.
- A customer-obsessed, proactive mindset, capable of strategic thinking and detailed execution.
- Ability to work as a team player and meet individual performance goals and KPIs.
- Knowledge of SEO and other online marketing disciplines is preferred but not essential.
- Gym
- Swimming Pool
- Kickboxing
- Water aerobics
- Fitness
- Pilates
- Table Tennis and Football table
- Kitchen and snacks
- Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.
At Translated Srl, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
