Customer Success Professional
1 mese fa
At Experian, we're committed to helping our customers achieve their goals. As a Customer Success Manager, you'll play a critical role in ensuring our customers get the most out of our products and services.
Key Responsibilities:- Onboarding and Support: Guide new customers through the setup process, ensuring they understand how to use our products and services.
- Relationship Building: Develop strong relationships with customers, acting as their primary point of contact and advocate within our organization.
- Issue Resolution: Provide ongoing support and address any issues or concerns customers may have, working closely with our customer support team to resolve complex problems.
- Product Demonstrations: Conduct product demonstrations to help customers understand the value and functionality of our products.
- Feedback and Improvement: Gather and analyze customer feedback to identify areas for improvement and drive product development.
- Cross-Selling and Upselling: Identify opportunities to introduce additional products or services that may benefit our customers.
- Customer Advocacy: Represent our customers' needs and interests within our organization, ensuring their voices are heard and their needs are met.
- Metrics and Reporting: Monitor and report on key metrics related to customer success, such as customer satisfaction and retention rates.
- 5+ years of experience in customer success or a related field.
- Strong problem-solving skills and ability to analyze complex customer data.
- Familiarity with our products and services, with the ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Fluency in English and Italian.
We're proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive workplace. Our people-first approach has earned us numerous awards, including Great Place To Work and Fortune Best Companies to Work. We're passionate about innovation and driving success for our customers and employees alike.
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