Technical Field Service Specialist

1 mese fa


Milano, Lombardia, Italia Lindsay A tempo pieno
Job Description

The Technical Field Service Specialist - EMEA is responsible for providing exceptional technical support to customers across the Europe, Middle East, and Africa (EMEA) region. This role requires a high level of expertise in heavy equipment maintenance, electro-mechanical systems, and hydraulic systems.

Key Responsibilities:
  • On-Site Training and Support: Provide comprehensive training to customers, distributors, and contractors on the operation, maintenance, and setup of Road Zipper systems and related products.
  • Troubleshooting and Repair: Assist customers with troubleshooting, fault isolation, and repair of equipment malfunctions, either remotely or on-site as needed.
  • Project Coordination: Collaborate with the LTS Project Manager and Field Support Manager to ensure timely completion of contractual obligations and customer satisfaction.
  • Customer Liaison: Act as a liaison between customers and the manufacturing facility in Rio Vista, California, to communicate machine issues and resolve problems efficiently.
Requirements:
  • Experience: A minimum of five years of heavy equipment maintenance experience; 10 years preferred.
  • Skills: Proven expertise in electro-mechanical and hydraulic systems, MS Office, SalesForce, and Smartsheet.
  • Languages: Fluent in Italian, English, and German.
  • Travel: 50% to 70% travel required for customer support and project coordination.
Compensation:

We offer a competitive salary of approximately €60,000 - €80,000 per year, depending on experience, plus benefits and opportunities for professional growth.



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