Technical Field Service Specialist
1 mese fa
The Technical Field Service Specialist - EMEA is responsible for providing exceptional technical support to customers across the Europe, Middle East, and Africa (EMEA) region. This role requires a high level of expertise in heavy equipment maintenance, electro-mechanical systems, and hydraulic systems.
Key Responsibilities:- On-Site Training and Support: Provide comprehensive training to customers, distributors, and contractors on the operation, maintenance, and setup of Road Zipper systems and related products.
- Troubleshooting and Repair: Assist customers with troubleshooting, fault isolation, and repair of equipment malfunctions, either remotely or on-site as needed.
- Project Coordination: Collaborate with the LTS Project Manager and Field Support Manager to ensure timely completion of contractual obligations and customer satisfaction.
- Customer Liaison: Act as a liaison between customers and the manufacturing facility in Rio Vista, California, to communicate machine issues and resolve problems efficiently.
- Experience: A minimum of five years of heavy equipment maintenance experience; 10 years preferred.
- Skills: Proven expertise in electro-mechanical and hydraulic systems, MS Office, SalesForce, and Smartsheet.
- Languages: Fluent in Italian, English, and German.
- Travel: 50% to 70% travel required for customer support and project coordination.
We offer a competitive salary of approximately €60,000 - €80,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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