Senior Workforce Manager for Payment Network Optimization

4 giorni fa


Milano, Lombardia, Italia Satispay A tempo pieno

Satispay is a pioneering fintech company that seeks an exceptional Senior Workforce Manager to join its Milan-based team. This role offers a unique opportunity to be at the forefront of innovation in payment network optimization, leveraging your expertise to drive efficiency and growth.

About Satispay

Our mission is to revolutionize payments by creating a direct connection between consumers and merchants, removing intermediaries and empowering individuals with simplified financial solutions. As a leading provider of mobile payment services, we're committed to pushing the boundaries of what's possible in the digital economy.

We're looking for a highly skilled and motivated individual to lead our workforce management efforts, focusing on optimizing resources and driving business outcomes. The ideal candidate will possess a deep understanding of contact center operations, workforce planning, and performance analytics.

Job Description

This role involves:

  • Leading the development and implementation of strategic workforce plans to support business objectives
  • Designing and managing reporting models for monitoring key performance indicators (KPIs)
  • Collaborating with cross-functional teams to optimize resource allocation and improve operational efficiency
  • Developing and maintaining forecasting models to inform workforce planning decisions
Requirements

To succeed in this role, you'll need:

  • A bachelor's degree in a related field, such as business administration or operations management
  • At least 5 years of experience in contact center operations, workforce planning, or a related field
  • Proven expertise in data analysis, reporting, and performance metrics
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
What We Offer

In exchange for your expertise and dedication, we offer a competitive salary of €60,000 - €80,000 per annum, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings, and opportunities for professional growth and development.

How to Apply

If you're a motivated and results-driven professional seeking a challenging and rewarding opportunity, please submit your resume and cover letter for consideration.



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