Senior Workforce Manager for Payment Network Optimization
4 giorni fa
Satispay is a pioneering fintech company that seeks an exceptional Senior Workforce Manager to join its Milan-based team. This role offers a unique opportunity to be at the forefront of innovation in payment network optimization, leveraging your expertise to drive efficiency and growth.
About SatispayOur mission is to revolutionize payments by creating a direct connection between consumers and merchants, removing intermediaries and empowering individuals with simplified financial solutions. As a leading provider of mobile payment services, we're committed to pushing the boundaries of what's possible in the digital economy.
We're looking for a highly skilled and motivated individual to lead our workforce management efforts, focusing on optimizing resources and driving business outcomes. The ideal candidate will possess a deep understanding of contact center operations, workforce planning, and performance analytics.
Job DescriptionThis role involves:
- Leading the development and implementation of strategic workforce plans to support business objectives
- Designing and managing reporting models for monitoring key performance indicators (KPIs)
- Collaborating with cross-functional teams to optimize resource allocation and improve operational efficiency
- Developing and maintaining forecasting models to inform workforce planning decisions
To succeed in this role, you'll need:
- A bachelor's degree in a related field, such as business administration or operations management
- At least 5 years of experience in contact center operations, workforce planning, or a related field
- Proven expertise in data analysis, reporting, and performance metrics
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
In exchange for your expertise and dedication, we offer a competitive salary of €60,000 - €80,000 per annum, depending on experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement savings, and opportunities for professional growth and development.
How to ApplyIf you're a motivated and results-driven professional seeking a challenging and rewarding opportunity, please submit your resume and cover letter for consideration.
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