Senior Service Operations Manager
2 giorni fa
About Us:
We're a global leader in trading and workflow automation solutions, providing high-value analytics and strategic consulting to top corporations, financial institutions, central banks, and governments.
At ION Group, we offer dynamic careers that foster innovation, design, collaboration, and business transformation. Imagine what you can do and experience with us.
We're seeking a brilliant professional with a passion for innovation and financial services to join our Service Management team. The ideal candidate will thrive in a fast-paced, innovative environment and contribute to delivering best-in-class services to our customers.
Your Role:
Key Responsibilities:
- Provide customers with information on business services, availability, and service level agreements.
- Maintain high standards and procedures for premium service delivery.
- Monitor and assess service team performance, offering regular feedback and coaching for excellence.
- Ensure timely and accurate completion of service requests, work orders, and documentation with a focus on detail and quality.
- Analyze service metrics, taking proactive steps to promote continuous improvement.
- Collaborate with other departments to develop strategies enhancing customer satisfaction, improving service efficiency, and achieving business objectives.
- Prepare and present performance reports to senior management, highlighting key metrics and initiatives for improvement.
Requirements:
We're looking for an exceptional individual with:
- A Master's degree in Administration, Management, or a related field.
- Passion for innovation and financial services with knowledge of service management principles, processes, and best practices.
- Prior experience in financial services, consulting, or ICT business (5-7 years preferred).
- Excellent interpersonal skills and fluency in Italian and English.
- Outstanding communication and negotiation skills, aptitude for teamwork, and strong customer orientation.
What We Offer:
We provide a permanent employment contract and a competitive salary package, including a gross estimated annual salary of 65,000-80,000 Euros based on the location and industry standards.
Important Notes:
According to the Italian Law (L.68/99), candidates from the disability list will be given priority.
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