Technical Services Manager

4 settimane fa

Segrate, Lombardia, Italia NTT DATA A tempo pieno

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

Technical Services Manager Role Overview

As a Technical Services Manager, you will oversee the development and implementation of detailed technology solutions for clients. Your key responsibilities will include defining client needs, developing proposals to meet those needs, and overseeing the implementation of complete project solutions.

Key Responsibilities:

  • Management of the team, contributing to the delivery strategy development and managing implementation to achieve revenue and expense targets.
  • Collaborate with internal stakeholders to set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
  • Manage and coordinate initiatives to solve client problems.
  • Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
  • Ensure the identification and development of a feedback; complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites.
  • Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
  • Manage resource capacity to achieve service level agreements.
  • Participate in client reviews to proactively manage client service level requirements and fulfilment.
  • Provide information for the delivery plan and work with internal stakeholders to execute the implementation strategy.
  • Provide business advice and technical consultation to clients when required.

Requirements:

  • Good knowledge and understanding of IT industry environment and business needs with a focus on Networking solutions and services;
  • Strong attitude of client engagement;
  • Good level of relevant experience in a similar role within a related environment;
  • Solid previous experience operationally managing a technical team;
  • Good experience dealing with clients and managing complex technology solution implementations and service levels;
  • Solid stakeholder engagement experience at all levels in the organization;
  • Leading by example;
  • Good collaboration skills;
  • Able to communicate in an effective way (clearly and professionally);
  • Good attitude in coaching technical people;
  • Technical Skill (Strong knowledge of Network Data Center and Campus/WAN infrastructures);
  • Relevant technical certifications from main networking vendors;
  • Valid Cisco CCIE certification.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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