Department Head

2 settimane fa

Milano, Lombardia, Italia Hermès A tempo pieno

Job Summary

The Department Manager plays a crucial role in the success of our boutique, leading and supporting the development of their team, focusing on business and customer experience with the highest integrity, actively embodying Hermès culture and values.

Main Responsibilities

People Management and Development

  • Plan daily activities, setting objectives and assigning tasks to the team;
  • Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;
  • Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;
  • Provide induction for new arrivals and ensure their full integration within the team;
  • Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;
  • Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
  • Propose people development plans to store management and HR;
  • Identify training needs and share them with the store management and the training manager.

Sales and Customer Experience

  • Drive the achievement of sales goals through their team members, with a specific responsibility on their departments;
  • Develop business strategy and action plan to enhance the growth of their departments;
  • Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
  • Support the store team in difficult and complex sales and in managing complaints;
  • Plan morning briefings, ensuring involvement of all team members and support them in their preparation;
  • Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.
  • Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators;
  • Develop an action plan to meet targets based on performance indicators analysis;
  • Be responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc;

Operations

  • Support store management in organizing, ensuring proper floor coverage and supervision;
  • Collaborate with operations team and store management to improve end to end processes in store;
  • Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience.

Profile

  • Bachelor's degree preferably with a hospitality or fashion management focus;
  • Fluency in Italian and English. A third language will be considered an advantage;
  • Professional background: strong career in management, preferably with international and luxury fashion retail experience;
  • Proficient with Excel / IT tools;
  • Exemplarity (application of procedures, presence on the ground, attitude, presentation, etc.);
  • Driving and charismatic presence on the sales floor and with various interfaces;
  • Analytical skills and a particular appetite for defining strategies;
  • Excellent leadership attitude and ability to lead and motivate a team;
  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility and dynamism to function in a high-pace environment;
  • Determined to be part of a people-centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

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