Customer Service Ambassador
17 ore fa
About Münzing Corporation
Since 1830, Münzing Corporation has stood for tradition and innovation, sustainability, and growth. As a family-owned business, we are passionate about developing and producing high-quality additives for our customers. Our products are used as additives in various industries, including paint and coatings, food, paper production, and construction. With a global presence on four continents, we live by the motto 'Creating Additive Value'.
Your Team
We strive to produce top-notch products and offer our customers exceptional service around the purchase and use of our applications. To support our team at our Cernusco sul Naviglio location, we are seeking a dedicated Customer Service Ambassador who will be a reliable point of contact for our B2B customers.
Your Tasks
- You will be the primary point of contact for our customers, warmly receiving their inquiries and assisting with prompt problem resolution.
- You will maintain close contact with various stakeholders within the company, including Sales, Production, and Logistics.
- You will enter customer orders into the system and monitor their processing status.
- You will handle requests for product samples from potential and existing customers, ensuring timely dispatch.
- You will also take on other back-office activities, such as invoice verification or inventory management.
Your Profile
- You enjoy a diverse range of tasks and are motivated to take on new challenges.
- You have at least 5 years of professional experience in Customer Service within the B2B sector, preferably in trade or industry.
- You remain calm, solution-oriented, and customer-focused, even in stressful situations.
- You are interested in familiarizing yourself with our diverse product portfolio.
- You have experience with CRM and ERP systems, preferably SAP.
- You are a team player with excellent communication skills in Italian and English, and you take a proactive approach to your responsibilities.
Ambition and Growth
We offer a long-term career perspective in a stable, successful, and values-driven family-owned business. You will have opportunities to contribute your unique strengths and grow personally and professionally within the company. Additionally, you will receive financial support for professional development. We estimate that this role can be filled for approximately $65,000 - $85,000 per year, depending on qualifications and experience. We look forward to receiving your application documents in English (CV and Cover Letter).
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