Customer Service Representative
2 settimane fa
Everli is seeking a highly skilled and detail-oriented Customer Service Representative to join our Support and Live Operations team.
Main Responsibilities:
- Manage daily contacts with customers and shoppers, providing efficient help with all order phases.
- Take care of logistics issues and order assignment, collaborating with the Local Operation Team.
- Receive and process customer orders, inquiries, or complaints as the first point of contact, escalating when necessary.
- Maintain proper administration of order information in relevant systems, ensuring up-to-date information and simple tracking.
- Proactively execute cash collection in line with payment terms and process flows.
- Report bugs related to Everli's apps, opening a ticket with a detailed report.
- Be responsible for product recall and prevent and manage frauds.
- Answer technical questions and resolve technical difficulties, escalating when necessary.
- Familiarize yourself with new products and services as they are introduced.
Requirements:
- Bachelor's degree in humanities or communications.
- Previous experience in customer-facing roles, preferably as a Customer Care/Operation Specialist in B2B or B2C companies.
- Proficiency with Office (Excel) and ZenDesk.
- Availability to work on shifts, including weekends and holidays.
- Italian mother tongue or fluency and upper intermediate English (B2) or better.
About Everli:
Everli is Europe's leading marketplace for online grocery shopping and one of its fastest-growing scale-ups. We aim to deliver customers peace of mind with a trouble-free grocery experience they love and trust. Our rapidly growing international team has offices in Italy (Milan and Verona).
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