Aftersales Service Representative for Passenger Cars
2 settimane fa
The Aftersales Regional Service Representative plays a vital part in developing and maintaining a high-quality customer-focused service level in Italy for Passenger Cars. They will build strong relationships with local dealers and dealer groups to support them in providing excellent service and mutual satisfaction.
Key Responsibilities- Process Optimization: Identify and implement operational processes and systems to ensure exemplary dealer service.
- Spare Parts Installation: Facilitate the installation of spare parts during start-ups and product launches to ensure smooth operations.
- Issue Resolution: Identify gaps and support internal departments to resolve issues promptly.
- Tactical Optimization: Implement initiatives to optimize daily operations, processes, and systems.
- Compliance and Reporting: Support national laws adherence and submit required reports to local authorities.
- Customer Communication: Collaborate with internal teams, partners, and service providers to optimize customer communication and process flow.
- Customer-Centric Approach: Provide a customer-centric approach and unique customer experience.
- Continuous Improvement: Use customer feedback to continually improve the service provided to BYD customers.
- Education: Degree in Engineering or equivalent.
- Technical Experience: Proven and certified EV technical experience and know-how is a must.
- Diagnostic Tools: Extensive knowledge of diagnosis tools and reports.
- Work Experience: Vast experience in a similar role in an agile, start-up environment.
- Skills: Organized, able to work with parallel workstreams, and manage pressure.
- Language Skills: Proficient in Italian, Chinese, and English languages.
- Competitive Remuneration: Performance and experience-based competitive remuneration.
- Benefits: Health Insurance (Metasalute) and Meal Vouchers.
- Team Events: Department & company-wide teambuilding events.
- Opportunity: An exciting opportunity to be part of the European transition to Zero Emissions transportation and de-carbonization of the economy.
About BYD Europe: We are a leading multi-sector high-tech company focused on innovation and development in automobile, rail transit, renewable energy, and electronics. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air.
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