Customer Service Representative

3 mesi fa


Italia Webhelp Portugal A tempo pieno

**Experience the power of a game-changing career**

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a **Customer Service Representative in Porto, Portugal (On-Site)** you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses.

**Career growth and personal development**

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**What you will do in this role**

As a Customer Service Representative, you will:

- Assist viewers through phone and/or chat regarding their inquiries
- Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues.
- Guide customers through the setup and usage of mPOS systems.
- Provide accurate and real-time answers to viewers’ inquiries Contribute to creating brand engagement for our clients

**Your qualifications**

Concentrix is a great match if you:

- Have a high level of Italian (written and oral) and fluent in English (B2)
- Have familiarity/aptitude with smart electronic devices
- Have proficient PC skills
- Have excellent communication skills (ability to communicate technical issues in non-technical terms)
- Have the ability to operate in high-pressure situations

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

**What’s in it for you**

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

**Experience the best version of you**

**Concentrix is an equal-opportunity employer**

**Eligibility to work**

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

**#italiansouthit**

Contratto di lavoro: Tempo pieno

Possibilità di pendolarismo/trasferimento:

- Italia: Poter raggiungere agevolmente la sede lavorativa o essere disponibile a trasferirsi con un pacchetto trasferimento a carico del datore di lavoro (Obbligatorio)

Lingua:

- Italiano (Obbligatorio)



  • Italia Accor Hotels A tempo pieno

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pullman Bangkok King Power. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.About Us:Pullman Bangkok King...


  • Italia everli A tempo pieno 23.000 €

    Job Description: Everli is seeking a highly skilled and detail-oriented Customer Service Representative to join our Support and Live Operations team. Main Responsibilities: Manage daily contacts with customers and shoppers, providing efficient help with all order phases. Take care of logistics issues and order assignment, collaborating with the Local...


  • Italia Elikya Recruitment A tempo pieno

    Customer Service Advisor - Italian SpeakingAre you a native Italian speaker looking for a challenging and rewarding career opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service?We are seeking a highly motivated and customer-focused Italian Speaking Customer Service Advisor to join our team in...


  • Italia BYD Europe A tempo pieno 2.024 €

    About the Role:The After Sales Regional Service Representative plays a crucial role in establishing and maintaining exceptional after-sales service levels in Italy.Responsibilities include:Implementing operational processes and systems to provide top-notch service to dealers.Facilitating spare part installations during start-ups and product...


  • Italia Stora Enso A tempo pieno

    About the RoleWe are seeking a Customer Excellence Specialist to join our team in Vimodrone, Italy. As a key contact for our customers, you will be responsible for delivering exceptional order fulfilment and knowledge services.Key Responsibilities:Manage a dedicated customer base, working closely with Sales Managers to ensure seamless customer...


  • Italia Byd Europe A tempo pieno

    About the RoleThe Aftersales Regional Service Representative plays a vital part in developing and maintaining a high-quality customer-focused service level in Italy for Passenger Cars. They will build strong relationships with local dealers and dealer groups to support them in providing excellent service and mutual satisfaction.Key ResponsibilitiesProcess...


  • Italia PUMA Gruppe A tempo pieno

    Sales Support Representative / Customer Service Representative (Temp 6 months) The Job As a Sales Support Representative at stichd, you are responsible for managing the complete order process and offering optimal service to our customers and sales force. You will oversee the order, forecast, and delivery process, ensuring optimal service and support...


  • Italia Omicron srl A tempo pieno

    Key Responsibilities: • Respond to customer inquiries via phone, email, or chat • Resolve customer complaints in a professional and courteous manner • Collaborate with internal teams to resolve issues • Document customer interactions and feedback • Meet or exceed customer satisfaction targetsAbout the Role: As a customer support representative, you...


  • Italia Hyva A tempo pieno

    Within the assigned area, attracts new clients, wins new accounts, and maximizes profitability. The Sales Representative will work prospects through the entire sales cycle, including developing new leads and building long-term relationships. The Sales Representative works to provide complete and appropriate solutions for every customer in order to boost...


  • Italia Asics Italia S.R.L. A tempo pieno

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead: Strategic Planner to join our team at Asics Italia S.R.L. in Customer Service. As a key member of our Operations team, you will be responsible for providing top-quality service to improve customer satisfaction by managing processes and supporting commercial policies.Key...


  • Italia Asics Italia S.R.L. A tempo pieno

    We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body. We’re committed to supporting more people to experience the transformative power of movement. So, this is your chance to join a truly purpose-driven brand, and become part of a family. You’ll join a company focused on creating an inclusive...


  • Italia Stora Enso A tempo pieno

    Role OverviewWe are seeking a Customer Service Delivery Expert to join our team in Vimodrone, Italy. As a key member of our Customer Excellence department, you will play a crucial role in delivering exceptional customer service and ensuring seamless order fulfillment.About the PositionYou will be responsible for managing a dedicated customer base, handling...


  • Italia Hitachi ABB Power Grids A tempo pieno

    For the Business Unit Grid Integration, we are looking for a Field Service Engineer who will focus on executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines. Responsibilities: Perform service tasks, identify technical problems, and make analysis through remote or on-site activity...


  • Italia Deckers Brands A tempo pieno

    About This OpportunityWe're seeking a talented Customer Service Team Leader to join our HOKA Wholesale team at Deckers Brands. In this role, you'll be responsible for managing the day-to-day operations of the Customer Service team, ensuring exceptional customer experiences, and driving team performance.Key ResponsibilitiesLead the Customer Service team to...


  • Italia Cross Border Talents A tempo pieno

    Project: Support a leading mobile operatorLocation: Work from home in Athens, Greece (flexible schedule)Relocation Package: Accommodation and flight ticket covered within the EU, airport pickup, and real estate agency fee coveredLanguage Requirements: Italian: C2 Level (Fluent), English: B2 Level (Intermediate)Salary: Base Salary: 1,100 EUR Monthly (paid...


  • Italia OMEGA, Inc. A tempo pieno

    Customer Service Engineer Italy We unleash the power of very small things to make big things happen. Join our team. PURPOSE OF JOB Responsible for on-site installations / commissioning, routine maintenance, repair, verification and calibration of Malvern Panalytical Instrument product line in Italy. Provides pre and post-sales support for the Italy...


  • Italia Zentiva Poland A tempo pieno

    Customer Service Specialist Postuler Locations: Italy / Milano Time Type: Temps plein Posted On: Offre publiée il y a 2 jours Job Requisition ID: R2465817 Zentiva Italia è un'azienda in forte espansione, che può offrire un'intensa esperienza di crescita professionale in un contesto giovane, dinamico, flessibile e con una chiara e forte visione di...


  • Italia Silla S.r.L. A tempo pieno

    Role OverviewWe are seeking a highly motivated and skilled Inside Sales Representative to join our team at Silla S.r.L. in Padua, Italy.Key ResponsibilitiesAs an Inside Sales Representative, you will be responsible for:Developing new leads and communicating with customers to understand their needsIdentifying sales opportunities and closing deals to meet...


  • Italia BYD Europe A tempo pieno 2.024 €

    About the role: The After Sales Regional Service Representative plays an important role in setting up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer-focused After Sales service level in Italy. You will support the network of local...


  • Italia Arcese Group A tempo pieno

    We are seeking a customer service specialist to join our dynamic team at Arcese Group.The ideal candidate will be fluent in English and possess excellent communication skills.Responsibilities will include building relationships with clients, understanding their needs, and providing effective support.Additionally, the candidate will manage orders through our...