Customer Service Team Leader, HOKA Wholesale

2 settimane fa


Italia Deckers Brands A tempo pieno

About This Opportunity

We're seeking a talented Customer Service Team Leader to join our HOKA Wholesale team at Deckers Brands. In this role, you'll be responsible for managing the day-to-day operations of the Customer Service team, ensuring exceptional customer experiences, and driving team performance.

Key Responsibilities

  • Lead the Customer Service team to deliver outstanding service to our customers, meeting or exceeding our service standards and SLAs.
  • Collaborate with the Head of Wholesale Customer Service to set and achieve customer-focused goals, and promote a positive work environment.
  • Manage and prioritize multiple tasks and deadlines, ensuring timely resolution of customer queries and issues.
  • Develop and implement effective strategies to improve team performance, including performance management, coaching, and training.
  • Partner with cross-functional teams to drive business results, meet commercial targets, and maximize order book conversion.

Requirements

  • Proven leadership experience in a Customer Service or Customer Experience role, with a track record of driving team performance and achieving customer satisfaction goals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and meet multiple deadlines.
  • Fluency in English and Italian is required for this role.


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