Customer Success Representative

1 settimana fa


Italia DiliTrust A tempo pieno

Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

  • Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 50 countries, with 80% of them being Cac 40 companies.
  • Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.
  • Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" label since 2019.

What will you find at DiliTrust?

  • Innovation: Be at the forefront of legal tech advancements.
  • Global Impact: Collaborate with diverse teams in an international and multicultural context.
  • Career growth: Grow and develop within the future unicorn of legal tech.
  • Stimulating workplace: Experience the positive "Happy at Work" environment.

From our Munich office: Manage the needs and the evolution of a portfolio of existing DiliTrust clients in the DACH region, ensuring success, retention, and growth (Account Manager role). Basically, this implies:

  • Establishing and nurturing strong executive sponsorship.
  • Managing the relationships with a portfolio of clients: senior executives within multinationals as well as mid-sized companies. You will do business with legal departments, CEOs, board members, and management teams.
  • Monitoring business & usage KPIs, training needs, and client suggestions.
  • Managing requests for changes, up/down selling, and incident escalation.
  • Creating an excellent first-time user experience leading the onboarding of new customers, training them, and providing support to the change management that facilitates the adoption of DiliTrust (Project Manager role).
  • Spearheading, creating, and driving a full project implementation plan for each customer you onboard.

Profile required:

  • This role requires strong communication skills, both verbal and written, as well as displaying executive presence and confidence in varying levels of customer situations.
  • You'll need to be very adaptable, as you'll be handling a wide range of assignments. You'll be the first Customer Success Representative in our German office
  • Minimum of 3 years of experience in an Account Management position, roles related to customer engagement, delivery management, and/or project management in a SaaS area.
  • Bachelor’s degree at least.
  • Bilingual in German and fluent in English. A third language, like French , is a big plus

Our process:

Everything moves fast at DiliTrust We are able to handle the entire process of recruitment in less than 15 days after our first telephone conversation

What we offer:

  • German contract
  • Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada, as well as Dubai and Mexico);
  • Our "Telework Charter" guarantees that you can find the right balance between "Onsite" and "Remote";

DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels.

#J-18808-Ljbffr

  • Italia Accor Hotels A tempo pieno

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pullman Bangkok King Power. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.About Us:Pullman Bangkok King...


  • Italia Omicron srl A tempo pieno

    Key Responsibilities: • Respond to customer inquiries via phone, email, or chat • Resolve customer complaints in a professional and courteous manner • Collaborate with internal teams to resolve issues • Document customer interactions and feedback • Meet or exceed customer satisfaction targetsAbout the Role: As a customer support representative, you...

  • Customer Success Manager

    2 settimane fa


    Italia Clarivate Analytics A tempo pieno

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from...


  • Italia everli A tempo pieno 23.000 €

    Job Description: Everli is seeking a highly skilled and detail-oriented Customer Service Representative to join our Support and Live Operations team. Main Responsibilities: Manage daily contacts with customers and shoppers, providing efficient help with all order phases. Take care of logistics issues and order assignment, collaborating with the Local...

  • Customer Success Manager

    2 settimane fa


    Italia Translated Srl A tempo pieno

    About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...


  • Italia Docplanner A tempo pieno 1.200 €

    Lavora con MioDottore nel Customer Success: unisciti al nostro team e trasforma l’esperienza sanitaria per i pazienti! Chi siamo MioDottore è la piattaforma leader in Italia nel settore Health Tech, che connette pazienti con medici e strutture sanitarie in tutto il Paese.La nostra missione? Rendere più semplice e umana l’esperienza sanitaria per...


  • Italia Hyva A tempo pieno

    Within the assigned area, attracts new clients, wins new accounts, and maximizes profitability. The Sales Representative will work prospects through the entire sales cycle, including developing new leads and building long-term relationships. The Sales Representative works to provide complete and appropriate solutions for every customer in order to boost...


  • Italia Balcia A tempo pieno

    About the RoleWe're looking for a talented Insurance Customer Success Specialist to join our team at Balcia, a dynamic insurance company with a passion for innovation and customer satisfaction. As part of our sales and claims support team, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring...


  • Italia Docplanner A tempo pieno

    MioDottore è la piattaforma digitale leader in Italia dedicata alla sanità privata e pubblica che connette i pazienti con medici, cliniche private e ospedali. La nostra missione è di rendere l'esperienza sanitaria più umana, abilitando i medici a svolgere la loro attività in maniera più efficiente e ai pazienti di vivere la miglior esperienza di cura....


  • Italia Webhelp Portugal A tempo pieno

    **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized...


  • Italia Stora Enso A tempo pieno

    About the RoleWe are seeking a Customer Excellence Specialist to join our team in Vimodrone, Italy. As a key contact for our customers, you will be responsible for delivering exceptional order fulfilment and knowledge services.Key Responsibilities:Manage a dedicated customer base, working closely with Sales Managers to ensure seamless customer...


  • Italia Ethikos 3.0 A tempo pieno

    International Hospitality Sector Company Seeks Sales Representative for Procurement Central Job Description: We are seeking a dynamic and motivated Sales Representative to join our procurement central in Rome. As a Sales Representative, you will be responsible for promoting and selling the benefits of joining our procurement central to potential clients in...


  • Italia Ethikos 3.0 A tempo pieno

    Job Title: Sales Representative for Procurement CentralDescription: We are seeking an experienced Sales Representative to promote and sell the benefits of joining our procurement central in Rome. As a Sales Representative, you will be responsible for establishing strong relationships and closing deals with potential clients in the hospitality...

  • Sales Representative

    2 settimane fa


    Italia oilandgas.org.uk A tempo pieno

    Join a team recognized for leadership, innovation and diversity Sales Representative The Sales Representative is responsible for the direct sale of the company's products or services and maintaining relationships with existing accounts. He/she will be a member of the Intelligent Life Care (ILC) sales team and will be reporting to the Regional Sales...


  • Italia PUMA Gruppe A tempo pieno

    Sales Support Representative / Customer Service Representative (Temp 6 months) The Job As a Sales Support Representative at stichd, you are responsible for managing the complete order process and offering optimal service to our customers and sales force. You will oversee the order, forecast, and delivery process, ensuring optimal service and support...


  • Italia Silla S.r.L. A tempo pieno

    Role OverviewWe are seeking a highly motivated and skilled Inside Sales Representative to join our team at Silla S.r.L. in Padua, Italy.Key ResponsibilitiesAs an Inside Sales Representative, you will be responsible for:Developing new leads and communicating with customers to understand their needsIdentifying sales opportunities and closing deals to meet...

  • Area Representative Italy

    2 settimane fa


    Italia Rentaload GmbH A tempo pieno

    Rentaload GmbHRentaload GmbH is a fast-growing company focused on the datacenter segment.We deliver high-quality services, including load banks rental, and provide a wide range of additional services to ensure the success of our customers' projects.Our headquarters is in France, and we have subsidiaries in Germany and the UK, as well as partnerships across...


  • Italia Elikya Recruitment A tempo pieno

    Customer Service Advisor - Italian SpeakingAre you a native Italian speaker looking for a challenging and rewarding career opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service?We are seeking a highly motivated and customer-focused Italian Speaking Customer Service Advisor to join our team in...


  • Italia Schneider Electric Norge As A tempo pieno

    **Company Overview:**Schneider Electric Norge As is a leading global company in the field of energy management and automation. With over €36 billion in global revenue and +13% organic growth, we are committed to delivering innovative solutions that drive sustainability and efficiency.Job Summary:We are seeking an experienced Customer Project Manager to...


  • Italia BYD Europe A tempo pieno 2.024 €

    About the Role:The After Sales Regional Service Representative plays a crucial role in establishing and maintaining exceptional after-sales service levels in Italy.Responsibilities include:Implementing operational processes and systems to provide top-notch service to dealers.Facilitating spare part installations during start-ups and product...