Travel Industry QA Expert

7 giorni fa


Milano, Lombardia, Italia Trip A tempo pieno
Job Description:

We are seeking a Travel Industry QA Expert to join our global reassurance team. As a key member of the team, you will be responsible for evaluating the product user experience of Trip in the IF/FR/UK market, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the UK market.

The ideal candidate will have at least 3 years of experience in user experience/product or user operations/data analysis/Product manager/PMO or related fields in the internet industry. Excellent analytical skills with a strong understanding of data, preferable with knowledge of SQL and BigQuery. Fluency in English is required to effectively communicate with international teams and clients.

Responsibilities:
- Conduct regular product user experience testing, competitor analysis, and user research to identify any product quality defects and gaps compared to competitors.
- Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
- Collaborate with other teams to address user pain points and improve overall product quality.
- Utilise data analysis skills to analyse product user experience (quality) metrics and user behaviour data.

Requirements:
- Bachelor's degree - Data Analysis, UX Research, or any related field is a plus.
- At least 3 years experience in user experience/product or user operations/data analysis/Product manager/PMO or related fields in the internet industry.
- Excellent analytical skills with a strong understanding of data, preferable with knowledge of SQL and BigQuery.
- Fluency in English is required to effectively communicate with international teams and clients.

What We Offer:
- Competitive salary: $100,000 - $120,000 per year.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Flexible work arrangements.

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