F&B Operations Manager
4 settimane fa
About the Role:
F&B Operations Manager | Grand Hotel Timeo, a Belmond Hotel
Belmond Management Limited is seeking a highly skilled F&B Operations Manager to join our team of passionate professionals. The successful candidate will be responsible for delivering the F&B related activities and achieving or exceeding the hotel targets in terms of guest satisfaction, quality assurance, and financial metrics.
Main Responsibilities:
• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Preserve excellent levels of internal and external customer service.
• Responsible for creation and delivery of the short- and long-term F&B plans and strategies.
• Design exceptional and innovative restaurant conceptions, purchase goods, china, etc, and continuously make necessary improvements.
• Identify customers' needs and respond proactively to all of their concerns.
• Lead F&B team by attracting, recruiting, training, and appraising talented personnel.
• Establish targets, KPIs, schedules, policies, and procedures.
• Maintain positive customer relationships, process complaints, and respond to customer needs.
• Responsible for the implementation of any F&B-related projects and global programs.
• Identify opportunities and develop solutions to enhance the performance for all F&B aspects and operation, such as LQA and guest experience.
Requirements:
• Dynamic, curious, and exhibits a passion for excellence.
• 5 years' work experience in a similar role in the luxury hospitality business.
• International experience in F&B will be considered a plus.
• Hotel school degree or similar.
• Strong knowledge of F&B trends and best practices in the luxury F&B business.
• Excellent written & verbal command of English.
• Ability to solve problems efficiently.
• Excellent communication and leadership skills.
• Emotional intelligence, interpersonal, and influencing skills.
• Organizational skills.
• Guest-oriented.
About Belmond:
Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil's Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality, and identity, with a personalized team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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